AsurionReviews 12,831

We set up an appointment online between 6-7pm tonight. After setting this up, we received a confirmation text message to arrive between 6-7 pm. We drove 20 minutes to said appointment, arrived to the store at 6:30pm only to find the door was locked and no one there! We knocked on the door several times, called the number on the door and also the one online which routed us to the same number and it just rang and rang and then disconnected. Sign on door said they were open until 7pm. We waited for 10-15 minutes and still nothing. Initially I thought maybe something happened to the person working there but then I realized whoever was working prob just left early. The tv's were on in the front of the store and it appeared one light was on but no idea where anyone was. I was pretty upset considering I drove 20 mins to get there only to turn around and drive back home. I just think it's pretty crappy cs to not even bother to notify an appt that they were leaving early or to not even have an answering machine or anything take calls. They won't be getting my business.

Fast and professional service. Everyone was very friendly. My phone was repaired with Apple parts!

I pay for insurance monthly and with Verizon for 19 years. I just tried to use it for my i-Phone11 one of the camera lenses is scratched it's a $12 little glass sticker. They will not fix it they said they can only replace it for $239! DISCRACEFUL! The insurance is called "Total Phone Coverage" this is a lie! Do a Google search for a class action lawsuit. DO NOT USE ASURION

I took the sim card out of my 1.5 years old phone and was just using it on wifi and damaged the phone and asurion rejected the claim because of no sim card. Company phone, iPhone 13, has dual sim capabilities and why carry two phones? Seems like the phone should have been safer because it never left the house. Paid the coverage fee for a year and a half for nothing. Not impressed.

I went into the AT&T store in Helena considering a new phone, as mine is in ruff shape. In the process, I was reminded I have insurance on my phone; and, for the deductible which would be put on a later bill, I could replace my phone.
I am impressed by Joe's knowledge and professionalism. I will definitely continue going to him with all my questions and communication needs.

I purchase the Heyo.Ja Portable Baby Playard, 4 in 1 Pack and Play for my granddaughter, back in November 2022. She used it five times, and the handrail broke. I spoke to the customer service rep. And was told the refund would go back to the card I used to buy the product. Instead, I received a gift card for $188. I called Asurion, who informed me they could not do anything about this. If you purchase a product with your credit card, the refund should go back to that card unless you request a gift card. If they do not have the information for the credit card, ask, and I can provide it. What will I do with this gift card? I WANT my money back. These companies are ripping people off. In this day and time, companies like Asurion need to get with the time and be flexible. You can't tell me you do not have the option to send my money back any other way besides a gift card. That is not what I used to purchase my products. YOU NEED TO DO BETTER! Will not use them again.

Took my $100 fee for replacement of a damaged insured cell phone. Unable to "verify" my account because the website crashes and it doesn't sync/work with the pin I set through verizon. I've had my account "locked" for over 48 hours and reset my PIN twice. Customer service "can't help". Was supposed to have a replacement phone 2 days ago, still today, nobody's shown up. Two times now, nobody has shown up when the email says somebody will be coming. Let me just say, I am a PROFESSIONAL network engineer, for over 16 years. I can promise you I'm not doing anything wrong. The website is poorly written and crashes to a message saying I have to call every tiem I try to login to check the status. My CURRENT VERIZON PIN continues to lock up my Asurion acct/claim such that support is unable to get in and verify anything. Have been on the phone with them for 2 hours and basically their solution boils down to, wait another 24 hours and try again. It's absolutely pathetic. Report filed with the attorney general of Tennessee.

Yesterday I noticed a deep scratch on my phone. So I went to the Asurion website and started a claim. The next day, I brought in my Samsung Galaxy S23 Ultra phone to the Asurion repair shop, and within an hour, I got my phone back and it was like brand new. They replaced the frame, glass and battery since they came in a package from Samsung. Both Kenny and Evan were excellent and provided me with great service.