AsurionReviews 12,831

The only reason I'm giving this 2 stars instead of 1, is because they did EVENTUALLY fix my phone and get it back to me.

It took over a month for me to even be able to file a claim. Every time I tried online, the site said my device was not supported, every time I tried to call, there was some technical issue between them and Verizon that prevented them from processing the claim. It was unendingly frustrating.

Finally, I got it processed and was promised that someone could come to me and get the phone fixed in a matter of hours. Whoops! Turns out I actually have to mail it in, let them fix it, and they would mail it back. No worries though, it should only take a few days. NOPE! It took nearly three weeks for them to fix my phone. At one point during those three weeks I called them for an update. I was put on hold for nearly 15 minutes just for the person to come back on and ask for the tracking number of the package that I had sent 3 weeks ago. They didn't know where my phone was. They didn't even know if they had ever received it, if they had started fixing it, they knew nothing. I almost lost my mind but didn't have the tracking number on me, so said I would call back when I found it. I never ended up calling them with the number, because my phone showed up in the mail while I was still looking. Seems like they should have known that it was on its way...

Now, to add to the frustration, my fingerprint scanner has been disabled and I cannot turn it back on. I'm dreading having to call them to get this addressed.

To top it all off, at the end of every deeply frustrating phone call with their customer service agents, they pushed incredibly hard to sell me more stuff. I realize it is part of their job to sell additional insurance but when the customer is already so frustrated and irritated, maybe read the room.

Have never had an easier insurance claim for anything. Painless and had the replacement phone within 24 hours. The first time it was delivered by someone who helped set up thr new phone. For the second claim, I requested it be sent to me and i received it asap. Super easy and painless.

The service is pretty good but there are draw backs Especially if phone is stolen You login into AT&T to report problem. AT&T sends you a code (to the stolen/broken phone-doesn't really make sense to me) I was OK cause I had 2 phones on the account. However, over process is fairly short, could use more room to explain details. Particularly if phone stolen on won't work. Last Not sure if this is tied specifically to AT&T or not, but if it is, You really need to work on the service after the phone is received. AT&T customer service always say they can help but it's ALWAYS a struggle to get even a tiny bit of real help. One of the reasons I only upgrade when I absolutely have to. I like my services but absolutely HATE my customer service It never ceases to amaze me how much they don't listen or help and make excuses

Bought a stove in 2020, bought the 3 year extended warranty which should expire in 2024_ which would be after the one year manufacturer warranty. Called Asurion when oven broke last month and they told me that the warranty began at the date of purchase. Yet their written contract says something different. After talking to several people I was able to get them to repair the stove based on the date of delivery - but they continue to tell me the warranty began at the date of purchase therefore the warranty expired a year early.

Be aware of Asurion policies

Worst company ever. If I could give them 0 stars I would. My phone broke 2 days ago so we took it to ATT and they helped us file a claim to get a replacement. Was told we'd have it the next day. Next day comes around and no phone so we called att and they told us to call customer support. Customer support left us on hold for 30 minutes before we hung up and called Asurion. They told us that the phone wasn't being shipped, but someone was coming to our home to set it up and no one picked up the job. She said we could get it shipped but it'd take 2 business days (which we do not have due to an upcoming trip) or we could get it the very next day from an expert coming to our home and we would guarantee have it then. Also she told us that our deductible was a lot more than what ATT had been saying. We brought it to her attention and she rudely told us we misheard the ATT woman because she wasn't mistaking. Next day rolls around and still no word. We called Asurion customer support again and they get ahold of the local office and apparently the "expert" has put in leave and isn't working. Why weren't we told this days ago? He recommended us getting the phone shipped instead of relying on them since this is the second time they've ghosted us. They also said they've been trying to reach out. We haven't received any calls or messages from them on our working phone. We'll see if we actually receive it tomorrow, I'll be VERY shocked if it actually does.

Using my z fold... open the fold and it cracks... not my falt, maybe should wipe it down more. Paid 600 deducible. Got a new phone in a couple days. Great... dropped my phone in water... my falt. Tried turning my phone on prematurely... now the battery is funky junk. I thought I would have to pay another deducible. But I didn't... but now I dont have my 2500$ phone... they want to give me a 1800$ phone... lol... its been a month... they want me to take the the galaxy g22 ultra... pushing hard... dont buy the z fold unless your rich... or semi rich... how much do you need to be semi rich?