On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I buy insurance the a buy a amazon and they were not very helpful. Dont waste you money on this insurance
And of course there is no one to talk to. REALLY BAD. BEWARE
They insist I write more about how bad they are.
Terrible. Awful. Disgusting. Idiotic.
Hello, Nancy. We hate to hear you feel this way. We are here for you. Please contact us directly to assist with any help you may need with your claim. -Rue
This is a bogus company. They do not tell you what they cover and if you submit a claim with one wrong word, they will deny your claim.
I submitted a claim for device A which they denied. Then submitted a claim for device B which they denied as well saying it was device A even though all the pictures and info I uploaded was related to device B. Customer service is the worst, they just keep on wasting your time. When they deny the claim, they don't even tell you why. Don't waste your money on this
Hello, Anabela. We are sincerely sorry for the trouble you have experienced. We are here to help you. Please contact us directly to clarify the details for your claim. -Rue
Filed my claim and service was great. Called and they shipped my replacement phone fast and hassle free.
I was in and out under 1 hour. Extremely professional, friendly and cell phone is working perfectly. I would definitely recommend asurion to everyone.
My issue was resolved in less than two hours! This was excellent I did my claim on my computer went straight to the store and my phone was fixed in less than two hours! Thank you so much
Desde que llegue a la tienda de Plaza del Sol todo el personal fue super amante y atento, nunca había tenido una experiencia tan grata. Rápidamente Kabel escucho mi problema y busco una solución. El proceso fue sumamente rápido y su atención y tacto fueron excelentes. Es una gran persona y empleada, nunca me habían tratado tan bien.
From beginning to end of service the staff was efficient and nice
Gracias por su eficiente servicio muy recomendable
The whole process was simple from the beginning to end. My phone was inspected, determined it needed to be replaced and I received a new phone quickly. Thank you for a great service
Fue muy rápido y practico la atención del Técnico y su trabajo fueron muy buenas
The ease of service was great. Shipping was fast. Excellent service
My phone was broken by a camel stepping on it. When I returned home, I went to the nearest AT&T store and had it replaced within 24 hours. No questions, no problems. That easy.
Very fast and easy, had phone repaired within an hour after making an appointment online. Well worth having the warranty
I booked an appointment for my screen to be repaired. They came to me at my convenience. The screen was fixed outside of my house quick and fast. My appointment time was on time. Overall very convenient.
It took 20 minutes to repair a very damaged Samsung Galaxy s10. Everyone was friendly and very quick to resolve the issue.
Awesome staff friendly and on time.I dropped my phone off and picked it up when they said it would be.the phone is brand new again with no issues
In May 2022, we bought our appliances (Samsung Bespoke fridge). From the moment of the delivery I purchase the insurance with Asurion. The Asurion's Rep told me that even if the glass door of my fridge broke, they will replace it. I though it was very good and for the monthly payment it looked great. A couple days ago I called customer service because a small plastic piece that holds the flex zone drawer broke, what a surprise..."That's not covered" If that's no covered, then I can't imagine if the glass door breaks. So, I asked if they can send a technician, the surprise was bigger...$240 the visit, plus the part, plus the taxes! I bought the drawer on line for $150 and my husband installed it. So, it didn't worth the money I paid in more than a year. Finally, we decided to cancel "the coverage" (insurance) I DO NOT RECOMMEND THIS COMPANY. DO NOT THROW YOUR MONEY IN THE TRASH!
Hi Claudia, we do appreciate your patience with this and understand your concerns. Please know we are here to help if you find you have any additional questions or need assistance. Feel free to contact us directly. -Ari
Technician was very communicative and really came through to satisfy the time slot originally chosen. He was courteous and called to inform me that he was May be running late but that didn't happen…he was right on time! It was quick and easy and my phone looks great! I felt terrible after he left my home because I realized I didn't at least offer a tip (not sure this is allowed) but he definitely deserved one!
The whole process was simple, and quick. I had a new phone right away, and didn't have to leave the house to get it. The agent who came to my home was polite, efficient, and thorough.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Manuel. We are sorry for any trouble you have experienced. We are here to resolve your matter. Please contact us directly to help. -Rue