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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Sin duda alguna son muy rápidos y profesionales gracias
I love these refurbished devices they literally look brand new
They were very quick although the technician told me 3hrs wait time, it was literal less than and hour and it was cheaper than getting a new phone
Thank y'all for sending me phone in a timely manner
From setting up the appointment to communication from the technician he was fast and efficient.
Provided a great experience and a great service. The whole process was wonderful. It was very seamlessly, and I love how he was very communicative and he was easy to work with.
Repairman was early, professional, and very thorough in making sure everything was repaired and worked like it was supposed to before he left
Easy to set-up, great people at the shop, done in no-time. A+. Would recommend.
Returned phone is 2021 & they claim never to have recieved it. They then charged my Tmobile account $500 (on top of what I paid for replacement phone)... since then I've called every 6 mths to get money refunded to no avail. I pay approximately $140 a mth to assurian... not any longer... anyone had such experience? Currently July 2023
It was very satisfying to get the help I got with no problem. And the person who came to the house was very nice. And the person on the phone was too.
I have been trying to file a claim for 2 hours now and am still trying. I have been hung up on 13 times as soon as I say I want to use my Asurion policy and pay my deductible. I have been re routed back to Verizon and have to start the process all over again, then transferred to the Philippines who try again to talk you into getting the phone repaired so they dont have to replace it. Not to mention to re routing and the horrible, automated service that gives you the run around with useless redundant information. This company has gone to garbage, and I do not recommend. I will be looking into other phone carriers that do not use Asurion
Hello, Sharon. We are definitely sorry to hear about the experience and delays with filing your claim. You can also visit us at www.phoneclaim.com to file your claim. -Rue
My screen cracked at 9:30pm on a Saturday and I was able to get it repaired at 12:00pm on a Sunday. The location was close by and convenient. The customer service was fantastic. You can't tell I ever even needed a new screen. It was repaired so quickly I was without my phone for an hour tops. Also, I paid $59 for the new screen opposed to the $300+ it would have costed without my insurance.
Over all it was easy to file a claim and I got my replacement within 24 hours after filing my claim. The rep was so helpful in filing my claim for me I have never had any problems with AT&T Asurion when I had to file a claim on any of my devices
Worth the money. Friendly and knowledgeable tech came to my house to repair screen. Very impressive.
Great customer service! Fast and efficient! Looks like a brand new phone.
I had to get a replacement phone, and when I called the techs to help get the new one set up, I spoke with Justin. He was very helpful, and made the whole process easy and understandable. I would definitely recommend this company!
I bought Samsung galaxy watch 4 classic and Asurion warranty with it. They do not care about customers.
Hello. We definitely hate to hear about the experience you have had so far. We are here for you. Please contact us directly to assist you. -Rue
They changed what I was getting 4x. They should send out the 4 like i was told. I got pushed around. I waited over two weeks and still no phone. Very po0r customer service.
Hello, Gina. We are definitely sorry to hear about your experience with us. We are here to help you. Please reach out to us directly to resolve any matter pending. -Rue
I am very unhappy with the Protection plan offered by Asurion for JP Penney. I purchased many appliances through JP Penney IN 2018 and got protection plans on all of them. I had to use this for one Samsung over-the-range microwave a few times, and it always had problems, and they came and fixed it.Today i called them for the issue, and they said you have used us the maximum amount of time so we can help you. I was told please read terms and condition and which is 15 pages long in the fine prints. I told them why you guys don't let us know when you are selling this policy at the store and when we call you guts all the time you need to lets us know. The procedure should say there is limit for each appliances and they should let us know when we call them up.I will give zero review if there was one for as they are not transparent when they sell and even brochure do not have this most important.I am going to better business bure and all the other good reviews sites and also put an twitter.The number is called *******971 and was inform this today.
Hello. We are completely sorry to hear about your product not working correctly. We will love the opportunity to look into this further. Please contact us directly to access your account. -Rue
First of all the site is very difficult to navigate, secondly after hours of obtaining additional verification code after code, the claim was completed and then my phone on back order. It's been four (4) days with no follow up from Assurion. They are not keeping their end of the bargain. They are well paid to insure a cheap phone, and it's on back order SMS
Hello, Sherie. We are sincerely sorry to hear about your overall experience. We are more than happy to assist you. Please contact us directly to look into the status of your back order. -Rue
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Roberta. You have reached Asurion, we are completely sorry to hear about your experience so far. For T-Mobile customers you would need to speak to Assurant. -Rue