AsurionReviews 12,831

I've warrantied my phone FOUR TIMES! 3 because they keep sending me overheating devices that freeze my screen everytime I'm working, and 1 because the ups driver threw it at my door and broke the back camera? And then told me to "f off". This company is terrible and takes NO accountability for their actions. Of course they offer a 12 month warranty… they know they're sending pre owned phones out to people that might have problems. Not only that, the screens touch display sucks when it's hot. I can use it for 15 mins and it'll overheat extremely. Three phones? All company's are made for is profit, for themselves. They could care less about anyone else. I'm tired of this company and I will never recommend anyone coming here. The customer service was great but assurion nEVER solved my problem. If anything they made it worse. Thanks for nothing. What an a*s company.

The professional rep rang my doorbell at the date and time I chose, and I handed over my phone. Minutes later I had a phone is new condition. It couldn't have been easier or more convenient!

My wife used to work for this company from at home. We purchased a home security camera system. It didn't work after 7 months 1 camera then we tried one last time, the same results with warranty. Now we want our money back, and they keep saying gift card, then I correct them and they say oh yes. Don't get this company warranty plan

I recently got my IPad fixed at Asurion in olive branch. After bringing it in with my Touch ID working when I received it back the Touch ID was no longer working. When I brought it back the employee said there was nothing he could do because he threw my sensor away so there was no way I could get it to work. I am very upset and will never be coming back or sending anyone there because I don't want them to have the same experience as me.

I have never dealt with any customer service that is better than Asurion. I had a problem with an iPad, it took a while and I spoke to many people but the problem was solved and every person I talked to did their best to get my problem solved. In the end Lisa solved the problem and even called me back to tell me that the solution was found. I could not be happier with service. Thank you

I filed a claim before noon on a Monday, paid my $99 deductible to get my 2yr old, low end phone replaced with a refurbished phone of the same exact model. It shipped the same day, but did not reach me till Wednesday night. I'd already been without a phone for a day (Sunday) when I filed the claim. Sunday morning till Wednesday night is a long time to wait when you've paid $17/month for 2 years PLUS a $99 deductible. I've paid $507 between the monthly premium & the deductible, but could have purchased the phone new at the Verizon store for $499 & had it the same day! Definitely NOT worth the price! I won't be insuring any phones through Asurian in the future. Next day should be NEXT DAY, especially since I'm paying more for a refurbished phone than I would for a brand new one!