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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Would give a zero if possible.I received the wrong phone and your Ausurion Agent not only came late had me signed that he was here and "breaking the seal". After he showed me the phone I told him this is the wrong device. He called someone on the phone they said because I signed there is nothing they can do. I told him then why did you make me sign knowing I wasn't suppose to if it the wrong device. The rep that did our intial claim verified the correct phone13 Pro Max ask if their was a number the driver can reach us at gave her my number. Now they are blaming me because I put my number on the claim the device got switched. That is not at all my fault, I have no way of knowing a mistake would be made on your end by taking my number that THEY requested.
I spoke with 3 employees, Romello, Z and James. They were all very helpful providing me information on the replacement. On 7/22 I stopped in to have the screen protector replaced. They explained everything that needed to be done and gave me a time frame to have it replaced of 4 hours. They also explained that the replacement may not be perfect. In about 2 hours my phone was ready for pick up and the screen protector was placed perfectly. I will definitely recommend Asurion in Harrisburg to anyone who needs work done to their phones.
Good as long as I got asuiron grateful for the people who were there answering phones good customer service skills love it keep up the good work
Despite the process taking a bit more than the 2 hours that they had me wait, it was an increadibly easy process that is super affordable for the workmanship that they did with my phone, even going the extra mile for my phone to perform at full capacity. I will definitely be referring to friends and family so that they too have a place that's super reliable and affordable to take their electronics to.
Very easy to file the claim and the replacement phone arrived the next day with easy instructions of how to activate it.
21 taking the time to read this please do not waste your time or money on asurion protection plans it is a waste of your time and money and they will not be there for you when you need your protection plan the most Allstate is the way to go tried and trusted time and time again I have twin boys and many things break they come through within one business day asurion however would like to play games with you and run you around in circles until you just give up or cancel your protection plan
Hi Joseph, I do sincerely appreciate your patience as well as your feedback. We do understand your concerns and are always here and happy to help. Feel free to contact us directly if you find you need any additional assistance. -Ari
The expert was professional. The process was easy and fast and my problem is solved.
Super easy. Filled out a claim and my phone was shipped and received two days later.
The phone was literally delivered to my door with a smile! I thought the text was a joke but no, they showed up at my house with my phone and ready to help set it up
My screen was cracked and they fixed it with in 2 hours. Looks brand new. Gave me some great tips and I signed up for their services!
Great service quick and fast. Phone worked like brand new. Tech was very professional and experienced which made it a easy process.
Upon arrival I was assisted with the most helpful technician. I thought I was going to be there forever due to a claim placed on wrong phone. The tech that helped fixed the issue and resolved my phone problem with in minutes. She was professional, helpful in every aspect and nice, thumbs up to the tech on Blackstone & Herndon in Fresno Ca.
It was a very easy process to repair my cracked cell phone screen. The representative was very polite and respectful. She made the process very easy.
Battery was not holding a charge, they said we will send someone out to your HOUSE to replace!
That's un heard of, guess what they showed up on time and in 15 mins my phone was up and working! Great service worth the monthly charge..
Ubreakifix came to my door and a very well qualified technician repaired my phone would highly recommend this company and Asurian
Process was much easier than anticipated. Quick and painless.
Good experience.
They give you the run around when trying to file a claim, don't waste your money! I will never recommend matter of fact I will be making video to my million followers to never get Asurion
Good morning Izzy, this is Ari from Asurion and I am here to help. I hate to hear your experience has not been the best. Please know we are here and happy to take a deeper look into this and assist you directly. Feel free to contact us directly if you find you do need additional assistance. -Ari
The technician arrived on time and was completely helpful. He went above expectations to make sure everything was working before he left. Extremely well mannered employee. Keep up the good work! People appreciate well mannered and hard working people like yourself
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning Ayala, I am sorry to hear about your experience so far. I do understand your frustrations and sincerely appreciate your patience. Please know we are here to help and would like to take a deeper look into this for you. Feel free to contact us directly if you find you need any additional assistance. -Ari