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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Amazing! Only took 5 minutes and they came to my house! Super easy and safe!
Signing up for a plan and submitting a claim was easy and efficient. Our claim was approved within a reasonable amount of time (less than 30 minutes), and our replacement arrived in a timely manner (2 days). We are more than content with our experience.
The person on the phone was cheerful, to the point, and was very helpful. And the person who came to my house and fixed my phone was professional, skilled, and right on time. The service was perfect and so much appreciated!
Well this guy the name Steve it's a super polite.very.very professional I hope you have more people's like hem thanks steve.you are the best
I was actually extremely impressed with how simple it was to file a claim online on Saturday late night and have my phone completely fixed by Sunday afternoon with $0 up front cost to me. Their claims process is self explanatory, quick and easy to use and made getting my phone repaired quite a happy experience.
Asurion has monopolize the cell phone replacement industry. Every major carrier is using Asurion. The days of getting replacement phones in person, is OVER. The days of switching carriers due to bad service is over. Asurion makes you download and fill out an Affidavit and send them a copy of your Drivers license. This can take up to 24 hrs for them to get back to you. After you go through all that nonsense they tell you YOUR color is not available SEE PHOTO BELOW. I don't want a GREEN phone, I insured a BLACK phone. At this point in Asurion's web site, there is NO chance to get a different color phone or speak or text someone. Your insurance claim is must likely all the crappy colors that dont sell.
They make the process seamless. Faster than making a sandwich and you're on your way to having your device fixed or replaced.
The tech that came to my house was VERY concerned with making sure my phone was fixed. He showed up WAY after hours just to resolve the issue! He had a fantastic attitude and great customer service.
A very quick turnaround phone here next day and Tech was very professional in setting of activation
A Tech at your door step I really enjoyed that ok. Thanks AT&T
Everyone working inside of the store was wonderful, friendly and helpful! I had a small issue where my fingerprint sensor wasn't calibrated correctly, but when I called them about it they immediately apologized and offered to fix it for me if I brought it back. Took maybe five minutes and now it works perfectly! Would definitely recommend.
Tech was professional, polite, efficient, quick service
So i drop my phone on gravel. Road and it cranks the screen. Not end of the world i have Asurión but have never used the insurance. Filing a claim was easy, once I knew where to go to do that. Company schedules a time or a range of time and comes to my house to repair phone screen for $29. Young lady calls 30 minutes prior all is good. She break the back glass of my phone, really just a small chip but apologizes and set me you with a brand new phone. The best part is when I make the phone call. I'm dreading make the call, just know im going to get someone I can't understand I'm going to get pissed and hang up and not get phone replaced. A young lady from Houston Texas is on the other line, what a pleasure she was. Took care of me not only got me a new phone but the newer version of my phone and next day shipping. Process was just smooth. Not sure it would happen this way again but but very satisfied with asurion, so I also picked up home electronic insurance that covers all devices in home.
Delivery was on time and the representative was knowledgeable and helpful
My iPhone 6plus phone stopped holding a charge I walked into att store on Blackstone fresno ca & unbeknownst to me I was sold a replacement iPhone 11 for $729.99 when I got home I noticed the receipt at the bottom of the bag immediately unsuccessfully tried calling the Att agent back at the store using the number he'd given me then I remembered I had assurion insurance which I called spoke to a pleasant competent agent who quickly assessed my issue the next day I received my replacement iPhone 11 at no charge via FedEx so I returned to the Att store on Blackstone returned the $729.99 iPhone 14 of course I had to ask the agent Carlos why he had not been able to notice that I had assurion insurance. If he responded I didn't notice but I'm grateful for assurion insurance.
The gentlemen that helped me was extremely polite and helpful.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Carmen. We are sincerely sorry to hear about you experience so far. We are here to help you. Please make sure to contact us directly to assist. -Rue