AsurionReviews 12,831

Mailed it in and got it back within 2 weeks. Upon arrival it honestly feels like I got a brand new phone! Highly satisfied with the experience.

I filed a claim to replace a broken phone and needed it for a family trip. The replacement arrived the night before my trip and the phone would not turn on even after charging it all night. I had to go on vacation with a broken phone that freezes up. I called when I got back from vacation 10 days later and they sent me another phone but it was the wrong phone. Instead of the Galaxy S20 FE 5g they sent me a smaller phone. I just called to straighten it out again and now they are saying I have to mail one of the phones back first. I've had covid since Tues (can provide medical documentation) and wanted to mail them all back at the same time next week since it's still within the 30 day window. Now I have to leave the house sick with covid twice. This is bad customer service and not my fault. They should just mail me the right phone and allow me to return them all at the same time. I don't want to have to pay for a broken phone and the wrong phone. I dont understand why i have to go out of my way when they messed up twice. I do not recommend them at all!

I purchased an Asurion+ plan that I was told would fix any device that went bad. I was led to believe that the repair would be covered under the plan. I took my printer to the location where I purchased the plan and was told I had to go online an get an approval for repair. I went online for the approval and was told the repair was covered for $99.00 + parts + tax. The price of a new replacement printer was $120.00. I bought a new printer. A similar issue occurred with a big screen tv and sound bar. Big screen tv was never approved and the sound bar repair was approved for repair at $99.00 plus tax. Add the cost of the monthly fee and you are at $125.00 plus tax. A new replacement is $99.00 plus tax on Amazon. I have cancelled the service. Buyer beware if you purchase it for anything other than cell phone issues.

Customer service people are fine, it's their online claim filing that SUCKS!
I tried filing my first claim on a tv. I provided all the photo and information no less than 4...make that 6 times now! Each time I ended up with "something went wrong, please try again." Never was able to submit the claim. Waste of money!

I took my I phone in after dropping it in water. They replaced the screen, which was not broken, but did restore my phone to full functions. About a week later, the screen developed a tiny hair line crack along the side. I feel the screen was installed improperly. When I took it back in I was told they could repair it again for another $289. That is quite a lot of money. I declined the repair.

Great and Fast Service from knowledgeable technicians!. I was able to have my HP all in one fixed and upgraded.

I know it doesn't always work out this way, but my replacement was a bit of an upgrade for a $75 deductable. I was surprised about that and sincerely appreciate it. I did not even want to know "why" the Xs max was going to be my replacement for my 7 plus. So happy to be able to purchase a cordless charger soon!
What comes around goes around!

Grateful for this bad situation that worked out for the goood!

A warm thanks to you Asurion!
Brian M Richey

I have a big account with asurion for years. They used to be very reliable. Now, I had an incident with my phone and submitted the claim. The system gave me that my device will be revised 2nd day. But I recieved an email that device on back order which is not true. It was available at all stores. But I belive they don't have used. And they don't wanna spend money on it. It happened before and they let me bought and send them invoice, but now no way. I tried to call I stayed on hold 1 hour 22 minutes.

The technician that came this time was worried about not being able to find his way out of here and about how much time it was taking and he was only allowed X amount of time to do the job and get back. He was unable to make my phone operational didn't really offer any advice or instruction on how to proceed, except to go to an AT&T store. Five days later, my phone is finally activated and everything has been transferred. The first two technicians it I've interacted with were highly competent, especially the first one. In my opinion, she went above and beyond expectations. I still highly recommend the insurance. I just hope that when you have to interact with a technician, you have a competent one show up. If my rating were just based on the first two experiences, I would give it a five star. If it were bass just solely on this experience, I'd give it a one star as a compromise. I will give it three stars.