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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Quick, easy, painless, very helpful, and very caring
It seems that as soon as I activated the claim, even though the claim started 4 days prior, it fulfilled within two days. Which is quite quick, in my experience. Thanks for your commitment to customer service.
My experience with Asurion is normally the easiest. But I also always take care of my insurance claims online. This time I had to call in to get a defected watch I received returned for another one. Let me tell you Kristine made my experience so seamless. She was the sweetest and took care of the claim in less than 10 minutes. I normally get anxiety when I have to call in to get something resolve but when I told her what was going on with my watch she made sure to let me know it can be taken care of! Exceptional service for sure.
Awesome job well done on site best thing ever great idea to have service cone to us on sigh
I have and love my phone insurance. I feel protected when unexpected things happen like you drop and shatter your phone screen or it stops working. It's easy to file a claim for repair or replacement whatever is needed. I totally recommend.
The best customer service and the best time
Good job
They were super friendly! They did an amazing job my nephew's screen was badly cracked and when they gave it back it looked brand new!
I was shocked at how much I had to pay to get another phone. Really thinking what did I get myself into switching to AT&T/ Asurion. The only thing that disappointed me. The customer representative was kind and outstanding. I'm grateful she took her time to be kind and help me.
Took no time.
Came to my house.
My screen is fixed and I'm very pleased with service.
This is our first time with At&T for all of our families phones. We had purchased and bundled 6 phones. Unfortunately, a month or so in one of the phones was lost. I set up a replacement online. There were no questions or issues and the replacement phone arrived within 2 days.
Got a text at 8:56am saying my phone would be delivered between 7pm and 9pm got another text at 8:30 pm saying Clayton was on his way mind my door had been open since 7pm then right after got a text saying he was here looked out my door no one there then got another text saying delivery failed we will return your phone to Verizon and you can start a new order what kind of service is that don't guess Clayton didn't want to deliver my phone huh so he made it look like he tried and I'm none to happy with Verizon either stupid bots won't let you talk to no one until jump through their hoops
Arrived fast! Very easy process online. The instructions were very clear on returning the damage one and the setup for the new one was simple. Worth it!
In an era where customer service is no longer what it was, it was GREAT to find such a rare commodity, I'm truley thankful and appreciative of Asurion for taking care of my problem and i highly recommend there services.
The person that I delt with was very professioal and courteous. Resolved my problem in a short period of time.
I required a replacement iPhone 13 after the phone was dropped due to misadventure from waist height. My cherished iPhone 13 was outfitted with the strongest case man could conceive of, nonetheless the front camera and entire front glass case was smashed. I was devastated, as my steadfast companion was now no more! It was with inspiration that it suddenly occurred to me that purely by divine intervention I had procured insurance with Asurian! With great haste, I logged on to my account and five minutes later, voilà... I had secured a home drop off and setup with a technician. The technician arrived on time with a friendly smile and hail fellow well met attitude! His joie de vivre was infectious and only rivaled by his mastery of this sophisticated technology. It was with wizard like powers he was able to bring life to the new replacement iPhone 13 and with near necromantic skill infused the new iPhone 13 with the soul from my old iPhone 13. I believed he referred to this magic as "Restoring from backup" or some sort of highly technical verbiage. Regardless, it was with tears of joy that I thanked him as I was now rejoined with my old friend! The technician ensured that all was well and left, a job well done, much as a knight who had defended his post in battle, only to return to his castle upon vanquishing his foe. And that castle...it is called Asurion.
My first appointment was canceled somehow. So I had to wait almost 2 more weeks to get it repaired. Then had to drive almost 2 hours away to a different location. Even though the first shop had the replacement part.
When I first filed the claim for my phone to be fixed, I was almost in disbelief about how quickly I was able to get a repair technician scheduled and to my own house nonetheless! The technician Justin Kopernik messaged me that he was on the way and showed up right on time, 20 minutes later I had a fixed phone! Great service! Thank you so much!
My son broke his phone on 5/31/22 which is protected by Asurion. I have yet to get the matter resolved. I have spoken to multiple supervisors, spent many hours trying to get what is owed to me which is a gift card in the amount of the phone. I have been disconnected when on hold with them multiple times and now they just completely ignore my emails trying to get this resolved. I had to purchase a new phone for my son months ago. I do not recommend buying this protection since you will just be running around trying to get your money back.
Hello, Aimee. We are sincerely sorry to hear about the amount of time it has taken to get a replacement. This is not the experience we want for our customers. We are here for you. Please make sure to contact us directly to assist you with your claim. -Rue
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Tony. We are definitely sorry to hear about the delay with receiving your replacement. We understand the importance of having your device. We are here for you, please contact us directly to set up delivery. -Rue