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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Son personas expertas y muy profesionales, me arreglaron mi teléfono en una hora, quede súper satisfecha con el trabajo los recomiendo
I'm delighted to share my fantastic experience with Asurion! Their service was impeccable and professional. The repair was executed flawlessly, and my phone looks brand new. I highly recommend their services to anyone in need of iPhone repairs.
I had a bad representative on my first call. The second was outstanding and it was much appreciated in getting a return label to ship my old phone back to AT+T.
My technician had great communication, he was patient, and fast. Didn't have to wait long at all. Great fast service, I am extremely satisfied.
My experience wasn't good communicating with the customer service representative is hard. I keep getting placed on hold and asked the same questions. Asurion needs to work on improving their customer service experience for the customers.
Sending my old phone in was SUPER easy (after I found a place to drop it off!).
When I received my new phone,the AT&T employee, named Blessings, was a HUGE help! He was kind, patient, and knowledgeable…the best!
I needed help, and they are really good at what they do
We were able to get the phone fixed in an hour. The rep was very nice. I'm finally glad Asurion gave an option to get the phone fixed without sending the phone in
I went inside the At&t store and I was so amazed that the repair man was so helpful he was excellent. He help me with my claim and he was so nice and friendly and also the staff at the At&t store on ******* Southfield Rd, Lathrup Village, MI ******* was super
It's good for people who have insurance on their phones and tablets and etc. Also very great service and don't talk long Not very expensive or charge a lot.
IPhone lost on train. Asurion took ownership of this issue. After claim was put in, in less than 24 hours, replacement phone received and configured, and I was back in business. Amazing support! Thanks!
It was fast and friendly, overall great experience. My phone was fixed and everything done within a few hours!
Asurion, made filing my claim very easy, and the fact that they come out to my residence to bring my new device and help set it up is why I gave them 5 stars! It is such a convenience to be able to sit in the comfort of my home and do the switch out. I don't feel rushed or like I'm making other people wait because something isn't working during the transfer and what not. The gentleman who came out was very knowledgeable, helpful, and stayed in contact with us on when he would be there, and when he was on his way. Overall great experience.
I called the customer service many times regarding my TV which was broken and covered by Asurion and after 2 weeks of calling and replying to their emails and completing their complicated forms, they said they would call me back within 2 days but unfortunately no one did and they just ignored me
Hello, Dan. We are sincerely sorry for the delay. We are here for you. Please contact us directly to be able to continue with your claim. -Rue
AT&T advised me that when I file a claim that I can use Asurion to service my phone. I was a bit Skeptical. From the minute I walked in I was greeted with excellent customer service. They explained to me that I needed to have filed a claim in which I was a bit disappointed by AT&T not helping me since i was literally right in their building, but Asurion employees helped me file the claim and i was able to have my phone fixed in less than an hour. Abram even went as far as to help me pair my New Repaired I-phone with my NEW Upgraded phone. Definitely recommend them for all Eletronic devices
I am shocked at how easy it was to file a claim and receive a replacement for my daughter's phone. Other businesses should take note and learn something from Asurion!
The customer service agent from asurion on the telephone was fantastic and explained everything clearly…the process was very easy. I got the replacement next day. It was so fast. I'll always use this warranty service from asurion.
The turn around point for my phone to be done was surprisingly fast. Great service
I have been having issues with my phone for 3 weeks now, they were supposed to replace it and still no replacement! If I could go some where else for insurance on my phone I would! They basically told me to go to hell!
Hello, Maria. We are definitely sorry to hear about the issues you are having. We are more than happy to assist you. Please contact us directly to assist with your claim. -Rue
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We completely apologize for any issues you have experienced when contacting us. This is not at all the experience we want for you or our customers. We have collected your feedback. Please let us know if we can assist. -Rue