On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Amazing attention to detail. Custmer service is finally returning to this time. Thank you for showing you value the consumer.
The technician that assisted me was very friendly and super helpful.
Josefina was lovely and super friendly. I waited all of 2 min before she tended to me and was done sooner than expected.
I have never used the "come to me" to fix my screen. I picked it this time because I needed my phone fixed ASAP. My technician sent out a message to let me know he was heading my way. He showed up on time and fixed my phone fairly fast. He was professional and made sure I was happy with my device. Thank you Alex for giving me a great experience with the come to me option.
My experience with Asurion was so good, I really appreciated what they helped me to accomplish.
The representative that came out to our house was very professional, friendly and helpful.
They got started soon as I dropped off my device I was extremely excited about it and it only took about an hour and half to get done
Asurion has the Best of the Best Techs and The Best Customer service I am always Extremely Happy with Asurion Service
The young man that repaired my phone was excellent and on time and he made sure it worked before he left now that's customer service and sorry I can't remember his name but will never forget his face.
I've unfortunately broken my device 3 times and and all 3 times I've had the same repair tech. Highly recommend, if I had the option to specifically ask for him again, I would! He was quick and efficient, handled everything with care. Was very polite every time. Thank you again for the great service. My device is as good as new for an older model iPhone (XR).
Cracked my screen, filed a claim, picked a time and day i was available. Met with Anna and 1 hr after arriving to appointment phone was ready like brand new again!
Awesome experience at this ATT store. The tech is very helpful!
As soon as I call to solve my issue they take care of me and fixe my phone in one hour. The only thing is you have to make an appointment so they can service your device.
I've made 2 claims so far. The process is so simple and customer service is so helpful.
Extremely satisfied and customer service are very happy to assist you
Great fast service and the delivery gentleman was very helpful and knowledgeable. We received our phone within a day of filing. Super speedy delivery
Tech came to my house exactly on schedule and provided prompt and courteous service. Finished promptly and service was excellent.
My experience was very satisfying he came right on didn't take no time maybe 10 mins also cleaned phone thanks Aaron
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members