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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I needed to get my cracked screen fixed. The process was easy and effortless.
It was a good experience I have nothing bad to say all I can say it was berry good experience
May phone was broken, the gay in the store work really fast, in 15 mints my phone was ready! Thanks
Dove into the beautiful Atlantic Ocean to snorkel and frolic…my Apple Watch didn't seal properly…no worries - I had insurance. This didn't ruin the rest of my vacation. I simply packed my watch and took care of the issue upon return to my home. Although, the insurance was slightly easy, I was surprised to not just be able to visit the store where I had purchased the watch for a replacement. Also, the warehouse for replacements will not always have the exact color, etc. however, the insurance was a great idea and I'm so relieved to have purchased it.
I've been paying protection premiums every month since buying my phone from Verizon. 1 bad scratch later and I filed a claim. I received an email titled "Let's get your device repaired!" informing me that Asurion would be sending me prepaid shipping materials "overnight". Nothing ever arrived.
I called Asurion and talked to a nice service rep who promised to send me the shipping materials. I confirmed Asurion had the correct address. Nothing ever arrived except another "Let's get your device repaired!" email promising prepaid shipping materials.
I repeated the previous step 3 more times, spending several hours on the phone and a month waiting for mail.
Nothing ever arrived.
I offered to mail in my phone on my own expense but customer service refused this, claiming they'd send me supplies. None ever arrived.
On reading reviews I see other people have experienced the same lack of service (or outright scam?)
This was a very quick and professional service to getting a replacement phone.
Called to discussed problem with phone. After discussion and providing information required (agent help direct me to it) I was approved for a replacement because Phone was still under warranty. Excellent customer service!
I filed a claim on my phone that had stop working, the rep was very professional and handled my issue with ease and no problems. The phone arrived within 24 hours and I returned the bad phone. Excellent Customer Service.
Asurion made it easy. Apple did not. I love Apple products but their service is terrible. They only want you to purchase a new product.
Question: how do I clean out all the info in my old IPad?
The Asurion representative was very, helpful, knowledgeable, professional, and friendly with the situation of getting my phone exchanged and transferred.
Signal were I most had trouble talking at work since I move from place to place
I had to have my screen replaced and i filed an insurance claim. I set up an appointment with UBreakIFix for Friday morning. The 2 techs that talked to me when I dropped the phone off were very professional and extremely knowledgeable. They explained the process and gave me an estimated time of completion. I was pleased when I recieved my notification an hour early that my phone was ready for pickup.
If any of my family's phones ever need repairs, I will return. It's great to do business with a store that has terrific customer service.
Had to replace a lost phone and the service,delivery and support were fantastic
They are really attentive and they do a really good job I recommend their business to my friends
I appreciate the assistance from Assurion and all the support from the programming my phone and the offers. Thanks again and God bless you all
From the beginning of the process until I received my replacement I was satisfied with the whole experience of the customer service I was provided.
Junior made everything from making the claim to getting the phone fixed great. Was even on time given to pick up the phone.
Hi Brittney, we are happy to hear this was a great experience for you. If you need any additional assistance, feel free to let us know. We are here to help. -Ari
Amazingly easy service. Quick and fast. I love asurion!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are sincerely sorry to hear about this delay. We are more than happy to assist you. Please contact us to have this situation fixed. -Rue