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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Needed a new battery and after submitting the claim, we had a place cl9se by to get the problem resolved the same day.
I was impressed with the professionalism courteous and friendly customer service oriented
Milton was so helpful and nice. He repaired my daughters phone quickly
Everything went smoothly after we got the situation that was holding us up resolved. Every representative I spoke to I tried their best to help to the best of their ability. They were friendly and courteous
Stanley was very professional. He set every thing up and explained everything as he went along. He made sure I understood what he was doing before he went on to the next step.
The worker come to my home and repaired the phone within 15 minutes. Great service!
Great job to all who helped me get my issue resolved! Thank you!
I created a claim for a replacement device on Aug. 16th, 2023 and Asurion "sent" the replacement device via UPS. The delivery driver from UPS went to wrong street and couldn't deliver. So I contacted the UPS office to try and fix before returned to seller, but never received a call. Now after many attempts and failed promises that the replacement device would be delivered this day or that day I come to find after checking with UPS 8/21/23 that it hasn't even been turned in to be shipped (first attempt only had 1 attempt at delivery and was mailed back same day of attempt of delivery). Here we are now almost a week after original claim submission and no replacement device. Every time I have to use their warranty/insurance there are issues getting the replacement device. Not worth the hassle of paying monthly for insurance, for only when you need to use it to have to have all the run around and talking with reps from different countries with no help other then reading what I can already see(no other help). I pay for the insurance / warranty each month and rarely use it, only to have these issues every time I have to use it. Not worth the hassle to spend money with your company. Buyer beware!
Upon arriving at the At&t store I didn't wait more than 2 minutes for Tim to come out. He was professional and personable. He explained every step clear and concise. I returned early than what was quoted and my device was ready. He walked me through everything even checked on getting me a new screen protector. He walked be out and held the door.
I lost my phone and Thursday and I receive it in Friday. It was fast and easy to work with them. Thank you very much guys.
Doing a claim with AT&T for a replacement phone that was stolen was easy as 1….2….3, will recommend it to any & everyone.
I got a cellphone for two almost two years and im with asurion paying $15 monthly so my cellphone breckendown and i made a claim. As everyone knows gadjet or technology depreciate quick and every year you got something better. By saying all these after two years your technology is almost outdate.so after two years if my device need to be replace its hat to be update or at least they should give a gift card that value your device so you can get something better
The Asurion rep kept in contact with me while in route and called when he arrived. There was a few small questions and he got to work immediately setting up my new phone. Easiest transaction Ive ever done. Thank you
The complete process was so easy and my phone is fixed like new, best service ever! Highly recommend!
I Had a cracked screen and Jayda an exceptional technician from Asurion made it so easy for me to get a screen replacement. She helped and kept me informed throughout the entire process. She was amazing. Thank you so much for taking care of me. My phone works again!
My Husband is extremely rough on his phones. I am so glad I bought this protection for him. He is never without a phone more than 24 hours.
My service was very prompt. Fixed my phone in record time!
Cracked my screen on my iPhone. Made an appointment and dropped it off. They called me an hour later and phone is as good as new.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Alexander. We are sincerely sorry to hear about this experience so far. We understand how important it is to have your device. We hope you have received your replacement now, please contact us directly if this not the case so we can get this matter resolved. -Rue