AsurionReviews 12,831

I have had good and bad experiences with Asurion. Because of my good experience several years ago, I purchased a "36 Month In-Store Replacement Plan" from Asurion for an item from the Guitar Center. The Guitar Center said if the product was under $200 (which it was), just bring it in and they would replace it on the spot. I called before I went to the store in August 2023, and the Guitar Center representative stated this again.
When I got to the store, no one seemed to know what to do. The manager said Asurion's policy had changed, even though they had the old brochure on their counter. A customer representative called Asurion and Asurion opened a claim. Asurion said they would send a label and I had to send the product to them and they would send a gift card for the item. It took about a week before I received it, and I had to make another trip to the store. Then the store required an additional payment of $74, because the price of the identical item had increased. The increased price was still under $200. I don't think anything in the terms of the agreement (purchased in 2020) said that the customer would have to pay an increase in the price of the product during the warranty period, and if it did, the store should notify customers of this at the time of purchase.

When making a claim with Asurion, I was only given the option to have a technician come to home so that is what I selected. The technician called 4 hours before his arrival time to let me know the screen for the repair wasn't in, he was very professional and told me he would be in communication about the part. I asked about switching the claim to taking it into a repair center and he advised me as to how to do that. I called Asurion, customer service was great and helped me set it up to take it to my local ubreakifix store. The staff at the store were very helpful and had the phone repaired in about an hour.

My son (age 28) is non verbal autistic. He dropped his iPad and the front screen shattered. He uses this iPad all day, every day so when it busted you can only imagine the meltdown that ensued. We used Saran Wrap to cover the front so he wouldn't cut himself. (Believe it or not it worked) anyhow, ordered his iPad replacement on Thursday night around 4:30 pm and received it the next day by 1 pm. I was shocked! That was AMAZING service. I was prepared to wait a couple days and worried how long I could handle his endless disappointment with the broken iPad. It was a huge change in routine when his 'calming' source was broken. Asurion saved the day. Thank god for the person that took the time to get our replacement to us quickly. Huge hugs to you! You made one kid and a momma extremely happy. We were blessed by whomever made that happen! You deserve a raise! Excellent customer service

Asurion is refusing a claim on cell phone that recently stopped working. They keep refusing my claim without a specific and clear reason, only referring me to their terms of service. I have contacted their office of the OCEO and am still can get clarification and/or resolution