AsurionReviews 12,831

Very impressed with AT&T and Asurion today. And UBreakIFix phone and electronic repair store they referred me to. Great service and very professional at both places i visited..

I ordered a phone through Verizon, and chose the delivery option of having an "expert asurion technician" deliver and set up this new phone at home that same day. I selected the delivery time frame between 5pm-7pm. It stated that a technician named Angel would be arriving to assist.

I eagerly waited for this delivery, anxiously tidying up the place, under the impression that Angel would be entering my home to do the setup. At 6:52, I get a text alert saying, "good news, Angel is on the way!" Immediately after, within the same minute, another text was sent saying, "Angel is here!"

I went outside, no one in sight. Not even any vehicles on my block indicating a technician was around. Two minutes later, "Congrats, Angel has delivered your device! Click the link to let us know how we did!" I clicked the link, an error message came up, and was not even grammatically correct ("The link you have followed has not found"). I was starting to get concerned that Asurion was not a legitimate company.

No one delivered my phone to me. It required a signature for the package, and again, it stated this person would be helping me transfer the data off of my old phone onto the new one. No phone delivered, no setup done, even though text alerts and the Asurion website stated otherwise. I called the number provided for my technician, a woman answered and said I had the wrong number.

Called Verizon, now at this point, sobbing, under the impression my phone either was stolen from the driver or delivered to the wrong place. Verizon also verified that this seemed suspicious, and was able to tell me that, "Normally UPS or FedEx picks these orders up... We're seeing a different company called Logistix picked your order up." Either way, so... Not picked up by an "Asurion technician"?

Verizon then today had to cancel my original order, marking the package as lost/stolen. I will never use this Asurion delivery option ever again in my life. If you are using outside delivery companies, please don't give your customers the impression a technician is arriving to help. Do better background checks on your delivery companies/drivers/techs. What a stressful waste of time. I have now ordered a different phone and will be picking it up at an actual Verizon store.

This was not a good first experience with your company, and again, it makes me doubt your legitimacy and/or the head people in charge of this business.

I bought warranty from Assurion for a chair I purchased at Stables. The chair turned out to be very uncomfortable and is giving me a back ache. After spending a hard time submitting my claim, they told me that my chair is under warranty and I should contact the supplier. Why did I buy warranty from them? I expected that they will protect me, but they did not. Terrible company. Do not buy warranty from them, I would not ever do that again. A waste of money. Bad customer support.

My fifteen year old daughter cracked her phone screen and the phone wouldn't work. She was very stressed because it was the first week of school and she uses her phone for school work and to stay connected. She filed a claim herself and made an appointment for the next day. I stopped in a nearby Asurion location the next day and it took about twenty minutes and they had a new screen installed and the phone was in perfect working order. My daughter was very grateful it was so quick.

Over the last couple of days I have been working on two different claims for two iPad Pro's. I'm pretty hard on my stuff. I'm going out of my way to write this review somewhere to tell the world because I think I hung up before I could leave my review There are two people that I worked with that stand out in my mind as excellent in customer service. We all know great customer service in August 2023 is a rare treat. James (Bond?) in Manila Philippines was outstanding. I am told the sand is amazing there. Regardless, he sailed through my new iPad activation, and helped me sort out the Sim card situation that I had backwards. He wasn't breaking a sweat to do it. It seemed effortless how he sorted out my iPad. He had an easy charm and a quick wit. I also worked with Susan. She propelled me to the next stage of this process swiftly and with great cheer. (We both got the happy gene). This was a positive experience. Patrick

Not a product I'd recommend for old electronics something they should understand. Parts are hard to find or pointless to fix at their additional fees they want to charge. The whole subscription is a scam we could've bought a new system with the back forth we spent wasting on the phone with the customer service reps. Which I need to bill for causing undue stress and a bill to the store for referring this piece of crap service. How can charge an additional charge for repair which is almost the price for a new system. What was the point of the claim or monthly insurance fee a show piece for the SCAM CEO of the company to get rich off poor and Middle class people little pleasures. Any 5 star review must be a joke. They deserve 0 stars for scamming