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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I'm very satisfied with the work that was done on my phone. Phone works great and was done in a timely manner. Experienced no problems with the provider.
Two representatives at the Denton store were very helpful in resolving my problem.
Damaged phone. Information taken about problem from customer service. Only took less than 15 minutes and confirmed to receive replacement. Great service.
When I accidentally cracked my screen on my phone I cried because I have never cracked a screen before. The thought of the process to get my phone fixed overwhelmed me and I thought it would be long and lengthy. To my surprise, it was so quick and easy to get it done. Once I found out how to file a claim from AT&T, it was a really easy process and had an appointment the next day. There was a location near me so I didn't have to travel too far. Service was quick to fix my phone and my phone looks brand new!
2 days without a phone, untrained people, and had to go to a store because both replacement phones were locked! Plus they sent the wrong phone, Verizon was no better online.
My whole experience at the store was great, Shavone was very professional, very detailed with her job, great personality and great customer service… Very happy customer
This was a very easy procedure. Not stressful at all.
Asurion doesn't actually cover anything worth getting the plan for. No accidental damage coverage is absolutely useless.
Hello, Nile. We are definitely sorry for trouble you have experienced so far. We are here for you, please contact us directly. -Rue
Called Asurion, they transferred me to Apple, Apple sent me back to Asurion, Asurion says they need Apple to give them a case ID number. I called Asurion with the case ID number, they said they can't send the replacement device until the "Find my iPhone" feature is turned off. But we cannot access the device to do so because it is so heavily damaged, Ausrion will not send us the phone until that's resolved. APPLE locked the ID because we tried to reset the password. Now I can't do anything with the phone or Asurion until we get the password issue sorted out. ASURION could send me the phone, and I could load the old phones information on the new one and I could resolve the whole issue. But when you speak to Asurion customer call center folks ( who all speak very broken English), all you get is told we cannot do anything... it's not us... it's______ (fill in the blank).
They did this same garbage when I called about my washing machine... my dryer... my fridge and my dishwasher... what a $#*! company. Don't ever buy their warranty! EVER!
Hello, Michael. We truly apologize to hear about the inconvenience this has caused you. We are more than happy to assist you. Please contact us directly so we can assist as much as we can. -Rue
The attention was excellent and the problem was solved in one day
With a claim that took less than 5 minutes to complete and the copay was less than 30 dollars. It couldn't be better
Everything about this process was fast and easy. There were no complications. I am beyond happy with my experience and would recommend it to anyone and everyone.
I cracked my phone last week and was able to set up an appointment at convenient time. Once I got to my appointment my phone was fixed super quick they even replaced my battery because it was acting slow too. Amazing service
Exceptional customer service. Liked the interaction with a live person and not machines, made my experience much easier
Very helpful and kind! Very good work done and fast!
My phone stopped working amd I immediately filled a claim. I was not sure what to expect, when I enter, but Amdrew greeted me and explained the process. I was able to drop my phone off in the morning and pick it up in the evening. My screen looked brand new and the process was stress free.
Ordered a new phone from AT&T on Monday 8/28/23 and it was scheduled for delivery today 8/30/2023 between 10 - 12 PM. No delivery. Called *******569 and waited for over 20 minutes though kept being told the avg wait time was 4 minutes. It turned out the delivery was not assigned to any "expert". The delivery was reschedule for Friday, 9/1/2023, more than 2 days later than the original delivery. Terrible service. Wish AT&T wouldn't use this company for delivery.
Hi Sam, I am sorry to hear about the delay with receiving your device and understand the frustrations involved. Please know we are here to help. If you find you are still in need of assistance, please reach out to us directly. -Ari
Paid 250 for a refurbished phone that stopped working a week after we got it. My sons phone was stolen. I wasn't aware the phone would be refurbished, ok whatever. But it doesn't work. What's the point?
Hi Amber, I am sorry to hear your device is not working. Please know your device does come with a 12 month limited warranty in case of malfunction or defect. We are here to help. Feel free to reach out to us directly. -Ari
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Anthony. We are sincerely sorry to hear that, we understand the importance of having a working device. We hope you are back up and running. Please let us know if you need further assistance. -Rue