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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I bought thier warranty and had to use it. The phone system said next day now I'm told I will be waiting until Thursday again now so a full week instead of a day. Nowhere near the service agreement they agreed to with me
What was amazing to me is Asurion delivering a new phone to my house the next day in person. I was also notified the time and there location with there ETA. Great customer service saved me money and time.
Phone had a cracked screen and called to setup appointment to have phone fixed. On the day of the appointment, the service woman came and fixed the screen and I thanked her very much. Keep up the Great work with customer support and care..
The screen on my phone was cracked and it was very hard to see anything. I filed a claim and they sent out a technician with my new phone the very next day. He was so knowledgeable and had my new phone all set up and working! With the insurance, I had a new phone and gained some knowledge for only $75.00! I highly recommend the insurance with Asurion.
Your representative exhibited that rare combination of expertise and people skills. Rare these days to see both displayed in equal measure.
Competent ~ Comfortable ~ Confident are attributes to be applauded
Wow!
Customer service was awesome very easy instructions n the wait was not long
I can not tell u enough how this company went above and beyond what my expectations was. I thought I might get screwed around and end up paying alot of money to replace my device. But asurion kept there word. Not only that but they also was able to get me insured on all my devices. Even the ones I have in my home that aren't even apart of my phone bill are covered. U will always have a forever customer from me and all my friends and family. This is a huge must for anyone that would like there electronics covered. Trust me. U need to call them right now. U wont regret it
Don't wait till it's to late. Asurion for life
I really had a great experience specially with the amazing export Mahfouz the was very experienced, he knows what he's doing he explained everything beautifully to me, and he makes every step easily to understand all the details
Best phone repair store I've ever dealt with very quick repair
Excellent service. Claim handled and product shipped in less than 48 hours. Thank you.
Honestly amazing, it was fast with a job well done, honestly looks like they just gave me a new phone but I'm not complaining lol! They cleaned my phone charging port and speakers for free so overall amazing!
Our technician was fabulous, very personal and we felt that he truly cared. We lost our home in the Gray Fire. Our technician had a heart for helping us! You can't buy his compassionate heart! Give him a raise!
I called like 50 times and every time they sounded very sweet but ut it was all totally fake!
They kept telling us were sending an email with the return info etc etc etc but they never once did! I wasted enourmous amounts of money, time and energy on the phone with brainless people lying to me I'm gonna get my money back. Scammers, liars, cheaters!
Hello. We are sincerely sorry to hear this has been your experience. We are here for you. If you are still pending the label, please contact us directly. -Rue
My daughter's IPhone needed a new screen. We scheduled an at home service call. Technician showed up on time was very friendly and explained everything that needed to be done. Had phone repaired in under 20 minutes.
If everyone provided this high level of customer service the world would be a better place!
They are very good an fix it in minutes
My phone is like new again and they do it right inside of their car
A repaired phone in 15 minutes and the service came to me. Wow.
Thank you
Horrible customer service. Read from scripts don't listen to what you are saying. Tells lies just to get you off the phone
Hello, Jennifer. We hate to hear this was your experience. We are here for you. Please let us know if you need further assistance, we are here for you. -Rue
Straightforward repair of a simple screen issue. The staff worked to minimize the inconvenience and stress in a very professional and expedited manor. Points on both. What struck me was not the care they gave to my issue, but to a non native English speaking customer ahead of me. They made sure to take whatever time was necessary to bridge the communication barrier to ensure proper information and repair of the phones. I will be a customer (hopefully not that often) for as long as UBreakIFix is around. And kudos to Asurion for having the forward thinking to partner with these folks..
I lost my phone and called Asurion on a Friday before Labor day weekend. The representative stated they could have a technician come to my house to deliver and set-up the phone the next day. I was told there is a 2hr window between 5pm to 7pm when the technician will show up and I had to be home. The technician calls me and say she will arrive after 7pm because she has to come to Philadelphia from Pottstown. The technician was a no-show. I called Asurion and was told the phone must be shipped and since it's the holiday weekend the phone will not be shipped until Tuesday and I will not receive it until Thursday. This is terrible. If Asurion can not deliver on offering a technician to come to the home then they shouldn't offer the service. Do not go with the technician option. Customer service in United States is at an all time low.
Hello, April. We truly apologize for the delay. We understand how important it is to have your device. Once the device it is shipped you will receive an email with tracking. Please note the latest is Thursday, however can receive it earlier. -Rue
Received my replacement the next day,helpful and polite customer service representatives,I'd check this experience out yourselves you'll be happy as I am
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Derek. We are sincerely sorry for the wait time. We strive to deliver next business day but this does not include holidays or weekends. Please let us know if you need further assistance. -Rue