AsurionReviews 12,831

Both asurion and there repair associates are scammers. I filed a claim for my washer. The repair guy came out assessed the issue. Came back a week later with the wrong part. Did not come back the following because the tech went on vacation. When he came back the third time. He put the control panel on the washer would not power off. The tech continuously pressed the button because it would not respond. He then asked me if this is the power button. I said yes. He asked again I said yes. He opened the panel did something to it put it together. At that time it appeared to be fixed. It was not! The cycles are off! I reported it to both the insurance and repair company. The idiot closed my claim saying my washer is fixed! I called up the insurance company told them everything. The idiots filed another claim assigning the same repair company! The repair company also has horrific communication! A1 project Corp and asurion are absolute rip off. Save your money do not purchase the extended warranty. Instead save money so that when your washer fails you can go out and purchase a new unit! If i was able to give no stars I would! My cycle say 4hrs and 13 mins for a washer cycle ridiculous! The washer is an h/e washer that filled up to the top! It not designed to do so! Complete waste of money! Note that I cannot add additional water to my machine! It does not have a feature for that. Everything is preset! Also, the water doesn't fill up unless the door is closed and locked! It's a safety feature!

I've been paying the monthly fee for whole home protection for about a year. 3 months ago, I filed a claim on my daughter's tablet. They had me take it in to the store, who in turn shipped it off to be repaired or replaced. Now, apparently, the tablet is lost and they're calling the claim "complete" and I never received a call, email, or text to say what the resolution was. The case has been "escalated" now for the second time, so we'll see what happens. Even if it is resolved tomorrow, the fact still remains that it has taken 3 months to get to this point. With all the time I've spent dealing with this, had I spent that time at work getting paid, I could have bought probably 5 tablets. So, my opinion is that this service, while it probably isn't a scam, is certainly NOT worth the money.

I write this review as I wait on hold... again, after my 3rd call to report that the phone they shipped me was not functioning properly and attempting to have it replaced. After every 1 hour call to file the claim, which I was unable to do on their website, I am put on hold and tossed back to the very start of the process. This happens every time I refuse to buy additional coverage for every device in my family plan. Would recommend other coverage.