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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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My screen has been cracked for almost 5 months and they keep ordering my screen to come fix it but then on the day of my appointment they say they don't have my screen yet, has happened 3 times. They rescheduled again in 3-5 more days so we will see if it happens again.
The employee was nice, knowledgeable, helpful. All around great customer service.
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Quick, friendly, organized …5 star experience. Did a great job. Will recommend
My Daughter had her phone stolen at the beach. I reported it and the response was great. The report to file was easy and in 2 days she had a new replacement phone. Everyone was helpful and understanding would always recomend asurion because life happens.
The expert I don't remember his name but he was super helpful explained everything very well and even after I picked up my phone gave me some advice for if I run into any other issues to see if I could narrow down any problem with my phone. I just want to say thank you so much to the expert!
The agent was very friendly and helpful my claim was solve in ine day
My iPhone was stolen while overseas. When I got home, I easily filed a claim and received the replacement THE NEXT DAY! Their chat service is super helpful. Love their protection plan and amazing service!
The fon technician was awesome. He had my fon fixed in know time and completed it fast and efficient. He told me 45 min and he was done in half that time. My fon looks brand new. I am so happy and pleased with his performance. He deserves a raise...
Having this coverage on my account for all devices has brought peace to mind, the moment that it was needed for one of my devices to be repair /replace the asurion team did not disappointed and were very helpful and polite best experience I have had with an insurance carrier.
Overall, you guys have a great team everyone that was involved did your job that's teamwork
I just now sent my phone in for repair so I can't evaluate the service or satisfaction until I get an evaluation and then the results.
Hi George, we sincerely appreciate your patience and your feedback with this. Let us know once your repair is complete if you need any additional assistance. We are here and happy to help.-Ari
Rebecca helped me fix my phone screen which was to be expected, however she went above and beyond, giving me directions to near by areas I would find interesting so I wasn't bored while waiting, fixed my screen and cleaned my audio ports and offered the best conversation experience. She is amazing and her kindness made what should be a headache of an experience delightful
I brought in a phone with a severely damaged screen. The service tech (I think his name was Eric) was courteous and respectful. Fix the screen and within an hour, I was up and running!
Broke my phone in the morning on the way to my son's baseball game and had it fixed in an hour and a half that afternoon. The only thing that made me not comfortable is that I was told that I had to provide the password to my phone "for calibration" at drop off. Just allowing a stranger access into everything in my phone for an hour and a half is not comfortable at all on top of the fact that no one pre-warned me about this.
Hello, Jazmine. We are glad to hear your device is back up and running. We appreciate your feedback and apologize this was the situation. We recommend removing any passwords for security reasons in the future if you ever need of a repair. -Rue
Very efficient. I walked in at 5:50PM. The gentleman was very helpful and told me come back at 6:50PM. When I got there my phone was ready and waiting for me to pick it up.
I've had asurion for many of my devices and this is the best option they have yet. Nice and easy process to repair my phone, and the tech was really nice.
My husband and I went in to get his phone fixed. We were told it was going to take 2-3 hours for the repair. It took less than an hour. Everyone was super friendly. This place gets busy and it's clear it's because of how amazing the staff is.
I purchased Asurion Insurance through Verizon. I made a claim through Asurion. I received the new phone within 24 hours. However, the new phone was damaged. It makes a loud beeping sound when I'm on the phone, people say my voice goes in and out when I'm talking, and the phone doesn't ring when people call me. I called and went online to contact Asurion but there is no option for "you sent me a damaged replacement phone and I need to replace it" option. So, I'm going round and round trying to get help.
Good morning, Jill. We are sorry to hear about the malfunction replacement. Our replacements have a 12-month warranty, please contact us so we can start your warranty process. -Rue
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Mariah. We are completely sorry to hear about your screen. We are here to get this resolved for you. Please contact us directly to assist. -Rue