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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The technician that helped me did an excellent job. He explained everything wrong, and repaired my phone in no time. Cleaned it up real nice! I'm happy with my protection plan.
Very helpful and patient. They answered all my questions and were easy to work with. I highly recommend this service
I dropped my phone face down and shattered the screen. Well as the story goes, my mom is in a living center in AR and we had an emergency. I had to go. The local Att store in Arlington, found the earliest appointment possible and every one was friendly, helpful and the tech was wonderful. My phone is good as new and I was on the road. Thank you, and thank goodness for insurance plans.
She was personable, knowledgeable and helpful. And the response time was great.
Even helped me with my claim and took care of my phone all in less than an hour. I was happy and my phone felt safer
I was extremely pleased with the excellent and fast service with Asurion. They fixed my IPhone within 15 minutes right in front of my own home.
It was a good experience, the manager was extremely helpful, he was very knowledgeable, he worked with me to help me get to the problem I was having. Staff were very friendly and knowledgeable.
I had no problems what so ever. Made the claim online and was able to schedule for the tech to come to my job the following day. Very convenient. The tech Ruben Garcia texted me 40 mins prior to arrival which was well within the time slot that was scheduled. He explain everything to me and told me how long it would take to fix the phone. He made sure I knew where he was parked at. The phone is green and a the trim they sent with the tech was pink. He called me to make sure it was ok to use the pink trim. I had a great experience with this service.
Asurion exceeded my expectations on my phone repair. No complicated process. They came to our house and had the phone back on perfect condition within 15 minutes. Thank you Asurion!
Cost me $29 to fix my cracked screen in less than a hour so happy I got the insurance by Asurion
I've used Asurion quite a few times, never had a problem. Then they sent a replacement phone that doesn't work. When calling to see what could be done, they told me I would have to purchase a new because it was damaged... really?
Spoke with Janielin on Friday, told me there would be no deductible do to not having the original phone. All I would need to do is put my credit card information into the system and it would charge me zero dollars as a hold in case the old phone was not returned. Explained that the phone would be delivered to me on Saturday. I ran the credit card, and was thrown back into the system and spoke with Fredrick. Fredrick stated everything was good and I would receive the phone on Saturday. I never received the phone and called back Tuesday. The representative Angela showed were I spoke with the rep on Friday and stated that the order was cancelled because there should have been a $99.99 fee. He stated that they were going to speak with the manager and original person involved and call me back in 5 to 10 minutes. I never received a call back and called again. I was told that there was a fee, and that there was no longer a record. Don't mind paying a fee, however, don't lie to me or say you are doing something you are not. Not only was this not explained, but I also still do not have a replacement and am doing everything again.
Hello, Jason. We are sincerely sorry to hear about this experience. We understand how frustrating it is to be waiting. We hope your replacement its on the way now, if you still need assistance, please let us know. -Rue
They received my phone and fixed in less than 2 hours.
Very experienced service technician.
Very kind and acknowledged.
Thank you
Vince contacted on his arrival time and when he was on his way. Vince was very knowledgeable and helped get my son's phone up and running. It was a great experience.
Took cell phone in to have screen replaced. Entire process was easy. Left phone, ran errands, enjoyed lunch, and as promised phone was ready in a little over 2 hours. Phone works and looks new. Troy and Nate were very professional, and friendly. Both are assets to your company.
Called and made the appointment after filing the claim online. (I needed a new screen on my iPhone).I received a callback a day early informing me they could do the repair early. The customer service was excellent. My phone was repaired like new in less than an hour.
No problems with this service, all my expectations were met, fast and easy making a claim.
Was easy to get everything done replaced phone was easy
I'm in the middle of my shipment I could not get a shipping receipt, right now I'm depending on emails and online tracking. To make sure my return is returned to them. Other than that everything would be great.
Hello, Joseph. Thank you for your feedback. The tracking number is the best way to keep track of your device. -Rue
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Eric. We are definitely sorry to hear about the replacement not working properly. Our replacements have a 12-month warranty for any malfunctions at no additional cost. However, if the device has physical damage or water damage, it voids the warranty. Please let us know how we can help, to get you set up with another replacement. -Rue