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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Will never go to another Walmart ATT sales rep I still have to figure out where I take old phone to get credit for turning it in my family out of state can't call me
Very fast at what they do i was stressing about a cracked screen for some time now i called Thursday and they had it done Friday morning at 11 ‼
My wife accidentally left her iPad or it was stolen on a JetBlue flight from Florida to Austin. Filled out a lost iPad report. Nothing came of it. I contacted the insurance and had an iPad the next day. Could've been easier smoother 100% happy.
Wesley kept us up to date on the time he would arrive, as he was going to be a little late. We were given the option to reschedule if the time frame wouldn't work, but we decided to wait. He was able
To take care of our issue within 10 minutes in our driveway. We were pleased with the convenience and how quickly the repair went.
They came to my house and had my broken screen fixed in less than 15 min. Great service.
We bought some football gloves for my son and bought the protection plan. The gloves start to come apart, I go to the website to file a claim and they wont let me. Tell me to contact the store where I made the purchase. What is the point of the protection plan if I'm just returning the item to the store. What a scam
I went to Asurion a few months ago to get a broken screen repaired. Good service. The manager said he signed me up for some $24.95 plan that I could log on and cancel. No way to log on under ascurion or ubreakifix. I stopped by today to cancel the plan and I was handed a scribbled number on a slip of paper. I called the number and they couldn't find my account under my name, telephone number or pots number. I brought my phone into the office so the manager could talk to the person on the phone. "Nope, no can do". Finally after a long wait the person on the phone told me "what I wanted to hear" that they canceled the service and refunded my past billing. Will wait and see what happens to that. I told the manager that I would be posting a review and he told me he would erase it..
Hi Howard, I am sorry to hear about your recent experience with having this added and canceled. I can assure you this is not the experience we want you to have and we sincerely appreciate your patience. We are happy to hear this has been canceled for you. However if you need any additional assistance, please do not hesitate to reach out to us directly. We are here to help. -Ari
I spoke with one of the agent he was super nice and very knowledgeable about there product. Really got me to buy it I can't wait to try it
It was a little confusing at first, but Alicia, kept me up to date and informed of all the changes being made with clear instructions and very professional and respectful and patient.
The young lady that took care of our phone did a wonderful job
The repair of my glass in my iPhone was done very quickly. The employee was extremely professional and pleasant to work with. Very thankful for the ease of the repair to my screen!
The gentleman was very polite and it was repaired in a timely manner. Had to have my broken screen replaced.
ATT / Assurion made it very easy and seamless for me to get a replacement phone
The process, and the customer service was excellent.
I ended up getting a bad your phone with no charge!
Happy and satisfied, customer
Tech Agent was awesome in assisting me. The location was very professional in terms of customer service.
I was told on 8-25-23 that reimbursement check was processed, and I had to wait 10 business days to get my check. I called on 9-8 and was told I had to wait 15 business days for my check. I called on 9-14 and I was told my check was processed on -9-6. I asked to speak to a supervisor and they told me the check hadn't been approved because it was over $3k. I have been lied to so many times by this company they are running a scam and trying to stall on payments. Now I'm being told I have to wait until tomorrow to get a notice of it being approved. I asked why not today and I was told the accounting department can only be contacted by email but are very responsive. THIS PLACE IS A JOKE! I will be notifying the BBB.
Hello, Ricky. We are completely sorry to hear about your experience. This is not the experience we want for you nor any of our customers. We are here to help! -Rue
On my survey I selected it was not easy to resolve my because my screen damage was so severe I could not unlock, turn off find my phone, or input my iCloud password. Tony was diligent in finding a way to complete my repair. He remained kind and informative the entire time! Thank you for service!
Good job good job good job good job good job good job good job good job good good job good job good job good job
Justin was kind, polite, and so quick at the repair. Super impressed with the service and overall experience!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paul, we appreciate your patience and your feedback. Please know we are here and happy to help. In the case, the item is still under the manufactures warranty, the item may be eligible to be returned to the store. However if you find you do need any additional assistance, please feel free to contact us directly. -Ari