On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Rep was kind and compassionate about my situation and knowledgeable about the process
We could not believe how fast our phones arrived! From making the claim to getting our phones was like they shipped it from next door! Could not be happier!
The salesperson Kolbe was very friendly and helpful for my needs. Other salesperson & manager too.
Technician was curtious, showed up at our house within the 2 hour time frame, he made contact when he was on his way, showed up on time, did the repair really fast in his van, which was great for us because our dogs bark like crazy when someone they don't know comes in our house! The fact they come to you is super convenient!
Technician very knowledgeable and professional.
He performed an excellent job at totally assessing my device and performing the necessary repairs
The tech greeted me at the door for my appointment. Informed me on the procedure that he was going to preform to resolve my issue and did tithe task in record time
Gr8 work! Couldnt of had it any better nor faster or easier thanks so much and keep up the gr8 hard work A++++++
I filed my claim one evening and my replacement www at my home by noon the next day! It was a very easy process and very quick I would highly recommend.
Adolf was the customer representative that helped me with a panicked daughter that had her phone broken & needed it for her college assignments quickly. He was enjoyable to speak with, knowledgeable about what I needed & quickly handled everything to get her phone to her at school the very next day.
This was the easiest way to file a claim. You have improved the process and it was a blessing to me!
Great customer service. The first lady she help me not great all all. Butt tne second time I called the gentleman he helpme he was great. Thank you for your time
Freshman college student had his 8 month old nearly new phone pick-pocketed. We'd been paying into Asurion for >5 years. We had an new (refurbished) phone within 4 days on a holiday weekend. Painless and easy.
Angelina and Tom double teamed me to get my old iPhone battery renewed! She was sooo patient and calm in helping to quickly figure out what needed to be done. It was amazing to see her juggling how to efficiently take care of me and many other customers.
The technician was really professional was really smooth to work with him I'm impressed how easy he managed the problem with my phone I'm really happy with the service
My experience was good at the store, Jose took care of my problem and solve it quickly. My problem was doing the claim. I had to make three claims because I opted for mail in repair, but somehow, the staff at Asurion had problems with my address
Very pleasant. Explained each step of the process, the amount of ti.e it would take. HONESTLY a great interaction.I couldnt have ask for better!
I made the request online. Went to the nearest location (upper east side) walked in and came back in a hour. Phone was just like new.
My screen was cracked and in the oddest place on the curved side. Josh saw the issue, explained everything he needed to do thoroughly, told me when to be back, and like magic. My phone was fixed.
He was friendly and informative and fastttttt. Check him out
Will be finding better electronic insurance coverage. I paid my premiums faithfully for almost 3 years, but when my daughter's laptop went down, I filed a claim, which I had to pay a $ 100 deductible for, and then it was sent out and deemed unrepairable. Their offer to replace it was insulting. They first offered to replace it with a small tablet-like laptop. How does an 8 GB RAM with 500 MB storage laptop equate to a 4gb 64gb storage mini laptop replacement? When I refused to accept that as a replacement, and advised and showed the original specs, they then offered a reimbursement of $117.00, which was insulting, seeing that I paid $450 for the laptop in 2021 and that that same laptop still retailed for around $400 at over 10 online stores I checked out. They then offered around $146, and that was their final offer. I WOULD HIGHLY RECOMMEND THAT YOU FIND A BETTER PROVIDER THAN ASURION. THEY ARE CROOKS AND WILL NOT ACCURATELY REPLACE YOUR ELECTRONICS IF THEY DEEM THEM UNFIXABLE.
After almost 3 years, they have LOST A LOYAL CUSTOMER AND REFERRER AS WELL. I let my family, who also bought their home+ plan know about this, and they are now also canceling their services. We're all in search of better carriers, such as Progressive and the Worth Ave group, for protection and integrity. Once I find a more reputable provider, I'll update that here. I'D HATE FOR ANY CONSUMER TO HAVE THE SAME EXPERIENCE I HAD WITH THIS HORRIBLE COMPANY.
Steven was great, and he did an incredible job. I would highly recommend! Very fast and great customer service!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marquita, I do sincerely appreciate your patience with this and understand your frustrations and concerns. Please know we are here to help and take a deeper look into this for you. If you find you do need any additional assistance, feel free to contact us directly. -Ari