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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The technician was very friendly and knowledgeable. The technician completed the screen swap on my S23 Ultra in less than 30 minutes. Needless to say, I was very impressed. It was well worth the monthly insurance fee. Had I not been paying for the insurance, the repair would cost me $400.
Definitely recommend using this service. The screen repair representative comes to your home and fixes the screen in your driveway. Very confident. The representative was extremely professional and friendly. I will definitely be using this service again.
I call AT&T Asurion they helped me to change a new phone only two days. Thanks!
My phone screen cracked pretty bad and I had called my phone service to see where I could take it to get fixed quickly. They sent me to Asurion, I was able to finally make it down and they were a life saver. It was a hour or so until they closed and said they would rush it and they did and I was able to have my phone back. Very grateful for their professionalism and speediness!
My experience is good! My cell phone arrive in 2 days.
I had an exceptional experience with my Asurion claim and the representative who assisted with setting up my replacement phone. The service provided was truly the best I've ever encountered. The representative displayed a remarkable level of professionalism, knowledge, compassion, and understanding throughout the entire process. Their expertise and empathy made a challenging situation much easier to navigate, and I'm extremely grateful for their outstanding support. Thank you for delivering such exceptional service!
After going to my local ATT store in Marietta, Ohio (which was no help), I called ATT support. I eventually was connected to a tech who was amazing. He did his best to solve the problem, and when he couldn't, he sent me the link to get it replaced. I answered a few questions and my claim was approved. This was around 4:30 on Friday evening. I had my new phone by 11:00 Saturday morning. Amazing.
My experience was great. Nicholas was professional, proficient, expeditious, and courteous. He is knowledgeable in the material he presented to where if I had any questions, they were all answered. That comes from experience, and good social skills. Nicholas is a great representation of Asurion, and should be happy to have a person with a high level of customer care.
I broke the camera lens on my phone that I had insured for years. I was sent another Note 9 phone that worked fine for 6 months, until I wanted to change carriers. The phone could not be unlocked. Asurion sent out another phone, a Note 10, so I had to purchase a new pen and case. This Note 10 would not charge well. I kept getting an error message that said the charging was stopped because the temperature was too low. I tried many cords and Samsung chargers. When I called Asurion, they told me to take it to a UBREAKIFIX store and it would be under warranty. This was found to not be true. The warranty period was over, even though I had only had it for 48 hours. Long story short, after many calls to Asurion and Samsung, and being assured I would be taken care of, I paid to have the phone repaired. I will never again sign up for Asurion and will be discouraging all friends and family from using them. Not worth it.
My experience was really good! They were exact on the time that my phone would be ready for pick up.
What a wonderful experience! Very quick to pick up my call, extremely knowledgeable and listened to my needs, handled the task professionally - also being friendly and pleasant while we were working together on it. Would definitely recommend Asurion!
Even worse then Verizon. I will continue to leave a negative review until i can get someone to talk to me on fixing my phone. Day one took 5 hours for a service i pay for and still still nothing now we are on day 2 and i have already talked to 4 people in less then an hour. All these reps do is pass you to the next guy or transfer me to the automated system that is not working. Even the Verizon reps tried with no success. Very bad service.
Hello, Oliver. We are sincerely sorry to hear about your experience. We are here for you and definitely want to get your device repaired or replaced. Please contact us directly to assist further. -Rue
I always hemmed and hawed about having insurance on a phone, I have a case-I use a screen protector, it should be fine…until it was not. The back of my iPhone shattered in an accident-ironically the front screen was fine. Asurion replaced my phone within 2 days. The tech on the phone was nice and informative. The years of insurance plus my co-pay was still less then buying a new phone (particularly since the damage made it ineligible as a trade in at the cellular store) I will not bat an eye at the insurance ever again-it was well worth it!
The tech arrived at my home a hour early and completed the repair on the spot. Very knowledgeable and professional and personable!
My repair tech was amazing. He was fast and so nice. I took a nap in my car and he even woke me up when my phone was done! He got me in a day earlier as well!
Service was awesome. YAE, the employee was very considerate and polite. She done a great job on my screen and she was on her way out the door. Stayed just so I didn't have to leave and come back. I was there lesss than a hour with my phone being broke entering and leaving completely fixed. She really was polite and courteous friendly and considerate. Thank you YAE and Asurion!
Service was realistic and understanding. Able to put fourth max effort to resolve the problem. Spoke clearly and friendly to ease my worry. I felt value and understood. Thankful to recive great service with asurion!
Made my claim online got a store assigned to fix it was finished in one day with broken screen
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Ronna. We are definitely sorry to hear about your overall experience. As part of your insurance company we replace your device to have you back up and running, the unlock feature is handled usually by your carrier. We have collected your feedback, and we are here for you if you need further assistance. We hope you are back up and running. -Rue