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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Zach was very friendly, on time, and quick with the repair. He called and texted ahead of time to make sure we were ready with the device. Highly recommend his services!
My S22 Ultra needed to be repaired and I remembered I had insurance and the repair was only 29. I procrastinated because the ROSWELL Ga store has horrible service. I decided to take my device to the store in FAYETTEVILLE GA and I had the best experience. The tech said 2 hours but they surprised me it was ready in 35 -45 mins good as new.FAYETTEVILLE is probably 25-32 miles from me but for the service it's worth it I'll be back if I have to
If you're lucky when you call you'll get the Tennessee call center. So nice, friendly, kind and extremely knowledgeable. Made my claim so easy. After I received my phone I had issues with erasing my old phone. I called back and same incredible service. Five stars to the ladies who helped me.
Working with Ali was easy, no-pressure, and enjoyable. He was efficient and careful with my repair and made it look, feel, and act brand new. Will only come back here only for him! The best repair experience I've ever had.
Fack you warranty department! Holding in the line 1 hour! $#*! you asurion company! He is sending for me detected device!
Once claim was actually filed. Tech was on time and did a great job. Took hours to get claim filed.
Hello, Eric. We are sorry for any inconvenience this may have caused. We are glad you are back up and running, please let us know if you have any questions. -Rue
Bought a mini split air conditioner on Amazon and purchased 24 month protection plan from Asurion. When I received the unit and had it installed, it did not work and was low on coolant. I filed a claim. They then decided that Asurion does not cover mini split air conditioners. They have offered a refund of the protection plan, but no refund for my $665 broken unit! How van they sell a protection plan and then decide they don't cover the item they sold the plan for?
Sounds like a scam to me!
Hello, Leila. We are sincerely sorry to hear about this situation. We do not wish this for you or any of our customers. Please make sure to contact us directly to help with any alternative options. -Rue
We got there at 4:30p and they close at 7p
They told us that it would take 2 hours to fix our phone. Not only were they already busy but we were also cutting it close. They were so friendly and professional. They completed the phone and had us out of there before closing. I will definitely recommend them to anyone. Super nice guys
My car knocked my phone off of the table and the screen surprisingly cracked. Logged onto asurion and the website was very easy to navigate. My deductible was very affordable. Tajank you asurion I would always rexxomend your services.
My needs were promptly met and I am grateful for the fast turnaround in receiving my replacement phone. Thank you for an outstanding job
I would highly recommend please use this company for the protection of your device they are quick great customer service and receive replacement device in two days
I would highly recommend them they deliver what they advertise.
My daughter lost her phone over the weekend, I was made aware Sunday evening around 7 pm, started a claim shortly after online, she had her replacement phone after school the next day delivered and activated by a very professional tech. Whole process took under 20 hours. Amazed by how easy and painless the whole process was.
I recently thought about canceling insurance on our phones as we haven't had to use it for many years. My wife's phone was stolen and asurion helped us through the replacement process. Very nice people!
I had personal info on my LgStylo6 charging port went bad Asurion threatened me by adding $ my bill.
Hello, Lori. We are sincerely sorry to hear about this experience. We are here to help you. A non-return fee is charged if you wish to keep your original device as it is a different fee from your monthly, or deductible. We do replace your device with a compatible device and offer a 12-month warranty for any malfunction issues. Please let us know if you need any assistance. -Rue
Staff was extremely helpful especially young lady that helped me but entire staff pleasant.
The technician was friendly was more than experienced and the repair was very quick. Great job!
Once I arrived for my appointment time frame, Taya came out of promptly and went through all disclosures before performing my repair. She carried herself with much confidence which assured me my phone was in the right hands. My screen repair was done in a timely matter. She did an amazing job and I walked out a happy camper. Thank you Taya for making this such a seamless experience, it was a pleasure working with her.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are sincerely sorry for the long wait when contacting us. Please feel free to attempt to reach us on our social media pages via Twitter or Facebook as well. -Rue