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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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One phone call set everything up for the next day at a convenient time, AT MY OWN HOME! The technician arrived on time, was courteous and professional and fixed my device in his vehicle parked in front of my home! Perfect!
Very fast and awesome service! Cracked my screen on my phone, they came out to my workplace the very next day. Totally professional
When phone got lost ( wife drove off with it on bumper) we searched the main road and also some of highway for it. Due to not being able to locate it through find my phone or seeing it anywhere, she started process of replacing it. When she was able to get a new phone to me the next day and have it delivered I was shocked. The technician was great and knowledgeable and friendly. It took all but 20/30 minutes from him getting here to phone being done.
My tech arrived a bit outside of the repair window, but he was courteous, professional, thorough, and fast. Got it done in the time I needed and was a pleasure to work with.
I broke my iPhone on Sat morning; submitted the claim using my insurance that afternoon and my exact replacement Monday. In addition they provided all the materials and instructions to return the broken phone. Couldn't be any easier
It was easy to get a replacement and pass. The only thing I didn't like was I got charged 270 that's not cool and it was a resurface phone. It wasn't a new one like the first time but overall it was great. Thank you.
On 9/18/23, I went to the ATT store in Fontana on Foothill and Citrus, explained what the issue with my phone, and inquired if it could be repaired. The associate looked over the phone and told me that I would have to contact Asurion, but he then took the phone and attempted to open it flat, which I heard a crack, and the screen then malfunctioned. After that, I was unable to use the phone. The only thing that was wrong with the phone was that it only opened halfway, and I could use it.
I called on Saturday, 9/22/23, and I spoke with a very rude customer service person. I tried to tell him what was happening with the previous phone that was delivered to me, but he kept talking over me and would not listen to what I had to say.
Very happy with my asurion experience! The technician came to my door to get the phone for screen repair and within 10 minutes he returned it in perfect condition! Thank you!
I was very satisfied and the tech was very helpful.
We had two big ticket items go out and they find loop holes to avoid paying claims. We don't know for sure what happened. I assumed a lightning strike but said don't really know. They denied claims due to an act of God. Don't make any assumptions. Just state they stopped working. Pay pay pay your insurance but let us figure out a way to deny your claim.
My experience with Asurion exceeded my expectations. Upon losing my phone to theft I had occasion to utilize my Asurion coverage. From the quick initial claim process to the exceptional activation and backup restoration to my new device, the excellent customer service team provided exceptional support. I highly recommend the services offered and so professionally provided by the Asurion team. In the unfortunate circumstance you find yourself in need of their services, you will be so grateful to have them.
Kim at baldwin store in Auburn Hills, Mi was absolutely amazing with her knowledge about phones & repairs. Great experience would definitely recommend
Technician was very professional, the whole process was very easy
Amazing service. Can't recommend them enough. They were lightening fast, gave me several options to replace or fix the phone and had it out to me is less than 14 hours on a Saturday. You want piece of mind? Get this service.
No issues. Dropped off. The guy at counter even helped me with my sons phone and password issue for getting in. Very easy process.
My experience was awesome. The representative assisted me on how to claim and it was easy to do. It was also a short turn around the same day.
I needed a battery replacement. I was able to leave my phone and return shortly after to a new battery and cleaned phone. Service was friendly and efficient. I recommend this location for great service
After hours of dealing with these people i have encountered countless absurd conversation points and not been helped at all. They are asking me how my day is going while taking about 45 mins to get my email address correct. They are trying to sell me more insurance while offering me a 5 year old phone for 100$, after their website says they will replace it with a newer one. I cant believe how annoying and weird this customer experience has been. They will not repeat even the email i just told them back to me for 'security' but cant seem to spell it correctly. They are high security but very very low skill.
Hello, Andrew. We are sincerely sorry for the experience you have had so far. We have captured your feedback to share with our leadership team. Please let us know if you need further assistance. -Rue
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robin, I am sorry to hear about your recent experience with filing a claim with us and completely understand the frustrations involved. Please know we are here to help and are happy to take a deeper look into this for you. Feel free to reach out to us directly if you need additional assistance. -Ari