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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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No need in declaring a disaster, if you have Asurion! Crack your devise or drop in to water, Asurion will come to the rescue. The charges we pay are not so high that we have been surprised.
I had dropped my phone the night before and Saturday afternoon Benji, hand delivered me a new phone and helped me set it all up. He was understanding and well mannered. He definitely helped answering all my questions. Thanks again
Jonathan was extremely helpful at your Clarksville store. He explained the repair process and made it more than just a transaction, but also a learning experience about our equipment.
Everytime I had called Customer Service was kind and understanding. I went and had my phone fixed at a local store and it was done within the time I was given. It's perfect! Thank you!
I called and a rep helped me to fill out the information and waited until I downloaded my information and then I received an email. A few days later my new phone was at my house
Everything was excellent the gentleman who delivered my phone to me was Perfect he made sure i received my phone in MY hand connected my phone for me and guided me threw whatever help i needed and was very kind i give him a 10+
Everything online was very easy to navigate and I got my phone fixed the next day within an hour. Great job! Thank you!
It was such a delight having someone come and repair my phone. Great experience!
See previous box for the explanation of the superior help I received
I sent in the affidavit ref. My stolen phone on a Friday, and received my replacement phone on Monday morning! Amazing service! Thank you!
From the time I clicked the link to start a claim to the time it was over, it was days. Even them receiving my product back was quick. It was easy to choose the issue and with the reducing deductible, it makes it helpful to pay for without killing the bank account. We've had to use Asurion a couple times and i'm very thankful for the service.
Es muy excelente la atención me resolvieron mi problema muy rapido...ay personas q hablan.español y le hasen muy facil...a uno les recomendaria...
My husband's iPhone 11 locked completely up. We were told by AT&T we could file a claim because we were paying for protection. We set up an appointment online for someone to come to our house the next day. He was on time and had the screen replaced within a few minutes, which fixed the problem. We were very satisfied with the service.
I placed a claim at noon and was told my device will arrive by 7pm same day. At 730- I called Asurion and spoke with a representative named Faith- very nice and professional. She informed me my phone would be arriving within 10min. An hour and 30min later I called back and a rude and incompetent representative named Ella told me that my phone will arrive tomorrow. After informing her of the last call- she said, "we didn't lie- it shows at 4pm that we didn't have the inventory". Ella needs to revisit training and get up to speed on her vocabulary to understand what a lie is. Not only that, Ella also was trying to fast talk and charge me for insurance on other devices that I did not ask for. I had to repeatedly tell her to stop! Ella is definitely trash
Had a wonderful experience with getting my battery replaced. The staff was wonderful and super fast with replacing the battery in my phone. Very polite and knowledgeable! Thank you!
Dealing with this company for claims used to be a nightmare. I stopped carrying insurance because it but now it has totally changed. I was so surprised at how easy it was to file a claim and to get my phone fixed. They come to your location and it only took about 20 minutes. They should've done this a long time ago. And it's totally affordable (and just added to your bill).
Paying for a service for about 4 years added a new phone and my daughter lost it on vacation they don't pay I'm going to cancel this service on all my lines very misleading and not at all responsible for claims didn't even bother to email me and and let me know that the claim was denied.
Hello, Eric. We are definitely sorry to hear about your experience. We are here to assist as much as we can. Please contact us directly to assist. -Rue
Called because my phone was malfunctioning! I was offered a replacement for a very small deductible! I was sent a replacement the next day, it was a refurbished phone not a brand new phone...
I thought I was going to get a new phone but that's ok!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Renee. We are sincerely sorry to hear about your experience. Your feedback has been captured. We hope you have received your replacement and that you are back up and running. Please let us know if you need further assistance. -Rue