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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I was super pleased to receive the ipad just one day after putting in my claim. My 5 year grandson was super excited to have a working tablet in such a short time!
This was the first time ever using Assurion, I have to say Brian made me feel comfortable through the whole ordeal. He explained everything to me very loud clear, & well spoken. We even talked about gaming for a bit. Awesome guy, HIGHLY RECCOMEND using this store location in DT Portland Oregon. I HATE going too DT Portland, but Brian made it NOT so bad being an awesome fellow, kudos Brian kudos indeed!
The techs were professional and very easy going. The only complaint I have is unlocking my phone and leaving it with a bunch of strangers for several hours. It would be too easy for someone to browse through my pictures or documents.
I had to submit my claim SEVEN TIMES for them to start the process with my work laptop.
They took their sweet time to check my computer to finally tell me it could not be fixed and then sent me ONLY one option to "choose" from, to replace my laptop. That option was not at all comparable with what I had, and I had to waste A LOT OF TIME, make TENS of phone calls, and behave like a Karen, for them to finally send me more than one acceptable and comparable option, even when EVERY SINGLE TIME I informed them this was my work computer, but they - as a company - COULD NOT CARE LESS!
Their service is one of the worst customer services I've received!
Phone screen was busted. 10/11/23. Was told phone would arrive 10/12/23. Found out that claim was not completed. Spoke to person calling himself IVAN which is a liar. Sent copies of my Drivers license. Told i woud receive e-mail in 3 hrs or less. Lie again. Now 24 hrs for claim review. DONT WASTE YOUR MONEY THEY ARE A BUNCH OF LIARS
Hello, Scott. We are really sorry to hear about your experience so far. We are here to help. We hope you are back up and running now however if this is not the case, please contact us directly to assist. -Rue
The guy called and said he was on his way, was here when he said, got the phone took it to his car fixed it in the amount of time he said. Answered all my question and was very nice and polite. I would recommend this to anyone.
Easy fast and very pleasant to deal with, respectful nice and helpful
My rep was absolutely beyond amazing. I have never had a better experience with any customer service rep that was the nicest and most caring. She even sold me an extended warranty.
I am super happy with how easy it is to collect on your insurance and get a new phone should the unforeseen happen. I am NOT super happy with the battery in the new-to-me phone that I got. It doesn't hold a charge.
Hi Leigh, I am sorry to hear about your recent experience and completely understand your concerns. Please know we are here and happy to help. Feel free to reach out to us directly for additional assistance with your device. -Ari
The Asurion technician save my day.
I highly recommend it.
I placed a claim on two phones that were glitching. One phone with no longer take calls, or make calls or take pictures. The other phone would not allow Wi-Fi to turn on. We could hardly function with it. I placed a claim for both phones in the same week. Within a few days both phones showed up. One box had instructions the other did not but luckily we were able to just make a phone call and have it straightened out. It was very easy and I would recommend this highly to anyone it's so worth it.
Prompt, professional, polite and the best protection plan
The technician was early, he knew exactly how to fix my phone. Also, he let me know about my warranty for my new screen and asked if I needed a new case. Excellent service.
It was great the technician was very polite and got the job done right away. I love it
The service was excellent. The technician was very professional. I had a really nice experience.
Excellent customer service and A++ work done in a timely fashion.
Bought a Walmart speaker for $20. I got the extra protection which I never do for $3. After 6 months the place where you charge it had shifted down. Contacted asurion they had me take pics, write what happened. Their respond was we don't cover this. I was like I was told that almost all things were covered. They offered no extra help and I was very disappointed about being just dismissed. I will not get any extra coverage from them ever.
Hello, Adam. We are sincerely sorry to hear about this experience. We are here to assist you and look at the options available. Please contact us directly to assist you. -Rue
I was told by the person i spoke with said my phone would be delivered the next day it did not happen I spoke to her on friday the next day was saturday I received my phone on monday was two days without a phone
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Itzel. Our sincere apology to hear about your experience. Your feedback has been captured and will be passed along to our team. We are here for you. If you still need assistance, please let us know. -Rue