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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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About time we [consumers] have a company that we can understand & that can understand our needs for our electronic devices. This world has become dependent on phones and when they break or get stolen we have to act fast & Asurion understands that. Their claim process is fairly easy to file and usually have your replacement in a day or two...
Coming from someone who has used Asurion multiple times, I Thank You!
I t was easy to work with AT&T and FirstNet experts. Having a New Remanufactured Netgear Unit was seamless. I've done Speed test on new Cell/Data WiFi and never had 30% increase in speed!
I always go to a guy named Benjy. Sometimes I will wait until he is there or come back. He always knows what he is doing and knows about the phones. He is very polite and calming even if I have an issue.
The process was super easy and fast, got my new device in less the 12 hours after making my claim
I was in and out of there so quick, they met me, greeted me with a smile, Justin was the guy that fixed my phone, and he was so sweet and polite. He explained everything they were going to do to repair my phone. I would suggest everyone go through them… I am a very happy lady.
Amazing job. Love to have my phone back
I would highly recommend asurion
Friendly staff, works well as a team. Able to help me and gave accurate time for pick up.
I don't recommend any other repair shops except the uBreakiFix by Asurion 4009 Tacoma Mall Blvd Ste. The technicians here know what they are doing and will diagnose and fix your phone (if possible) as quickly as they can. They are kind and helpful. I had been to a different asurion technician the one in south center inside the AT&T store and they refused to fix my screen, but the technicians at uBreakiFix by Asurion at 4009 Tacoma Mall Blvd, replaced my phone screen right away which solved my issue.
I have five boys and all of them have a device. In the past if they lost or broke their device I had to buy a new one at full price. Now, thanks to Asurion, I can replace their device with less money than before. This has help our family tremendously. Thank you for caring about your customers.
He was nice explaining the problem thank you for your help.
My CSR was great! Superior customer service skills and resolved my problem quickly.
Quick and easy excellent service, no hassle, did my return online and had the new phone the next day, delivered right to my front door
Great service the best fast service and home care delivery
Very good experience. My technician, Pia was knowledgeable, helpful and very fast.
Angel did an excellent job in helping my husband Who is 77 years old.
My son cracked his new iPhone screen and this was my first time filing a claim with Asurion to have it fixed. The process was so simple and easy I filled out the claim online and picked out the ufixit store in my area and we went the next day and they had the screen replaced in 2 hours and they just added the $29 onto my next bill we didn't have to pay anything that day. Will definitely recommend Asurion.
Son's phone, who is away at school, was damaged. Thought I was going to be able to get it fixed with the claim. It was not fixable and had to be replaced. Process was super easy, everything was explained well, and new phone received within a day.
I filed my claim was informed that my phone was on its way...I followed the step by step instructions and wallah my new phone was up and running...easy peasy
Lost my brand new phone but I have Asurion insurance and they replaced my cell immediately. No hassle and fast service! Best insurance to get.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members