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The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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My son's tablet cracked and I turned it in to the company and my son had his replacement the very next day! I am so pleased and so is my son! Thank you
The new phone was accidentally dropped and cracked the corner of the display. I contacted Asurion in the evening and was easily able to make an appointment for the following day. Brought the phone to the store in the morning, and by mid-afternoon it was fully repaired. Great job, thank you.
I Was very upset losing my new phone, but thanks to the awesome support team at Asurion I received my replacement device the very next day. Thank you Asurion, awesome job!
I was very satisfied on how fast my insurance responded and fix my problem very happy thank you
I had dropped my phone on Thurday evening. The screen cracked and the on off button stopped working. I filed a claim Friday and Saturday my phone showed up on Fed ex. I was amazed how fast this exchange was!
Submitting a claim was quick and easy. I was kept well informed and my issue was solved in 24 hours by an in-home tech. Best part was my protection plan covered the repair a fraction of my previous plan. The tech was on time and worked quickly to resolve the issue.
Received my new phone and headed to AT&T to get it set up. I had a great experience at the store (Greenbriar) Chesapeake. Andy (rep) was very professional and knowledgeable. He had my phone up and running in no time. I had my replacement in a matter of a couple of days like Asurion rep had said. But didn't receive a iPhone 11 but got a #12 w/ an additional $112.00.added to my bill, I wasn't looking for a upgrade, Just a replacement for my #11, but thanks Asurion.
The tech that came to service my phone at home was amazing and fast. Great customer service
The service was 48 hrs. Later to receive iPhone 14. Received the wrong iPhone. IPhone 14pro. Needs to be replaced.
Very easy to deal with when you have a problem. And fast service.
Easy, Convenient, Friendly, and Reliable. Resolved issue in a fast and timely manner. Received replacement phone in less time than I expected.
I went in with a broken screen on my iPhone and they fixed it in under 2 hours. They were very professional and the process was quick and easy. I will bring my other devices to them and highly recommend them to others.
The staff member who fixed my phone was very knowledgeable and fixed my issue quickly.
Fast, no stress service, got my phone super fast ……………………. ………………..
The tech came to my phone for a replacement. He made sure I was able to set it up, didn't leave until he thought I was 100% confident and satisfied. He was very friendly, helpful, and a delight to work with. It was my first time with a home visit. I was impressed and very satisfied with the service.
10/10 - it was very quick and easy- great customer service.
I called before coming to see how long it took, but took an extra 30 minutes. I wouldn't rush to get it done as long as it was done right.
The gentleman who you all sent to my home was very professional, friendly and well educated on the services that he was providing job well done!
The experience I had was very helpful it was simple all I had to do was give them My phone ask The Staff a couple of questions hand them the phone and wait about two hours come back and pick up the phone.
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Beda. We are sincerely sorry for the delay. We are more than happy to assist you. Please contact us directly to help. -Rue