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AsurionReviews 12,831

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,206
value
1,130
shipping
785
returns
774
quality
1,030
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Takes care of the problem fast
October 17, 2023

My son's tablet cracked and I turned it in to the company and my son had his replacement the very next day! I am so pleased and so is my son! Thank you

Date of experience: October 17, 2023
New Jersey
3 reviews
0 helpful votes
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The new phone was accidentally dropped and cracked the corner of the display. I contacted Asurion in the evening and was easily able to make an appointment for the following day. Brought the phone to the store in the morning, and by mid-afternoon it was fully repaired. Great job, thank you.

Date of experience: October 17, 2023
North Carolina
1 review
0 helpful votes
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Great Job
October 17, 2023

Quick and easy to process. No strings just satisfaction from serving

Date of experience: October 17, 2023
California
1 review
0 helpful votes
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Awesome
October 17, 2023

I Was very upset losing my new phone, but thanks to the awesome support team at Asurion I received my replacement device the very next day. Thank you Asurion, awesome job!

Date of experience: October 17, 2023
California
1 review
0 helpful votes
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Broken phone
October 17, 2023

I was very satisfied on how fast my insurance responded and fix my problem very happy thank you

Date of experience: October 17, 2023
Georgia
1 review
0 helpful votes
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Fast and easy
October 17, 2023

I had dropped my phone on Thurday evening. The screen cracked and the on off button stopped working. I filed a claim Friday and Saturday my phone showed up on Fed ex. I was amazed how fast this exchange was!

Date of experience: October 17, 2023
Wisconsin
1 review
0 helpful votes
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Easy Claim and Outstanding Service!
October 17, 2023

Submitting a claim was quick and easy. I was kept well informed and my issue was solved in 24 hours by an in-home tech. Best part was my protection plan covered the repair a fraction of my previous plan. The tech was on time and worked quickly to resolve the issue.

Date of experience: October 17, 2023
Virginia
1 review
0 helpful votes
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LOST/STOLEN PHONE
October 17, 2023

Received my new phone and headed to AT&T to get it set up. I had a great experience at the store (Greenbriar) Chesapeake. Andy (rep) was very professional and knowledgeable. He had my phone up and running in no time. I had my replacement in a matter of a couple of days like Asurion rep had said. But didn't receive a iPhone 11 but got a #12 w/ an additional $112.00.added to my bill, I wasn't looking for a upgrade, Just a replacement for my #11, but thanks Asurion.

Date of experience: October 17, 2023
North Carolina
1 review
0 helpful votes
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Great Service
October 17, 2023

The tech that came to service my phone at home was amazing and fast. Great customer service

Date of experience: October 17, 2023
Missouri
1 review
0 helpful votes
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The service was 48 hrs. Later to receive iPhone 14. Received the wrong iPhone. IPhone 14pro. Needs to be replaced.

Date of experience: October 17, 2023
Rue L. Asurion Rep
over a year old

Hello, Beda. We are sincerely sorry for the delay. We are more than happy to assist you. Please contact us directly to help. -Rue

Pennsylvania
1 review
0 helpful votes
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Great and Easy Service
October 17, 2023

Very easy to deal with when you have a problem. And fast service.

Date of experience: October 17, 2023
Florida
1 review
0 helpful votes
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Best Protection Plan
October 17, 2023

Easy, Convenient, Friendly, and Reliable. Resolved issue in a fast and timely manner. Received replacement phone in less time than I expected.

Date of experience: October 17, 2023
California
1 review
0 helpful votes
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Fixed my broken screen in 2 hours.
October 16, 2023

I went in with a broken screen on my iPhone and they fixed it in under 2 hours. They were very professional and the process was quick and easy. I will bring my other devices to them and highly recommend them to others.

Date of experience: October 16, 2023
California
1 review
0 helpful votes
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Great customer service
October 16, 2023

The staff member who fixed my phone was very knowledgeable and fixed my issue quickly.

Date of experience: October 16, 2023
District of Columbia
1 review
0 helpful votes
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Great service
October 16, 2023

Fast, no stress service, got my phone super fast ……………………. ………………..

Date of experience: October 16, 2023
Missouri
1 review
0 helpful votes
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Great service
October 16, 2023

The tech came to my phone for a replacement. He made sure I was able to set it up, didn't leave until he thought I was 100% confident and satisfied. He was very friendly, helpful, and a delight to work with. It was my first time with a home visit. I was impressed and very satisfied with the service.

Date of experience: October 16, 2023
Kentucky
1 review
0 helpful votes
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10/10 would recommend
October 16, 2023

10/10 - it was very quick and easy- great customer service.

Date of experience: October 16, 2023
Texas
1 review
0 helpful votes
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Phone repair
October 16, 2023

I called before coming to see how long it took, but took an extra 30 minutes. I wouldn't rush to get it done as long as it was done right.

Date of experience: October 16, 2023
Nebraska
1 review
0 helpful votes
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Job well done
October 16, 2023

The gentleman who you all sent to my home was very professional, friendly and well educated on the services that he was providing job well done!

Date of experience: October 16, 2023
Florida
1 review
0 helpful votes
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Excellent Service
October 16, 2023

The experience I had was very helpful it was simple all I had to do was give them My phone ask The Staff a couple of questions hand them the phone and wait about two hours come back and pick up the phone.

Date of experience: October 16, 2023

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+232