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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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If you have a problem with your tech and you're trying to troubleshoot, this is a solid first step.
It didn't work for me they sent me an old phone, charge me $275.00 and now before 3 months the phones is not working, today I spent more than an hour on the phone with one of the workers he said problem solved we will sent your another phone, just wait a few minutes you have to answer a few question to get this order going on Monday Icwait and wait, suddenly another person came to the phone, and I have to start all over at the end he told me that the guarantee just cover 30 days and then you have to deal with Apple, I was with Apple before and they sent me to Assurion, 2 hours wasted and still with the same problem, they are good to charge the account, horrible to deal with this companies that the only thing they want is your money
When I filled out my claim for the first time they respond to me very fast and it was so easy for me, my problem was resolved in 48 hours, I'm very satisfied
This service blew my mind. I can't believe I didn't know how easy, fast, and excellent phones could be fixed. I am so impressed
The process from filing the claim on line to having the issue completely fixed was less than 24 hours. I was expecting a rig-a-ma-role of a process, but it was totally painless!
Amazing service. Super guy. Got what I needed done. No hassle
Troy and nate from ubreakifix came out to fix my Samsung galaxy s23 ultra after I dropped it and really messed up the screen they came to my house and were extremely professional and absolutely amazing. From start to finish the process took less than 20 minutes. The communication was absolutely top notch. When they called me and told me the eta not only were they on time but they were a few minutes early. I would recommend them to anyone to fix anything electronic. They are like wizards when it comes to fixing things. By far one of the best customer service experiences I have ever had.
Very helpful and let's you know what's going on and whats going to happen
I elected to mail in my phone for repair to have the screen replaced instead of having them send me a phone and then I send this one in. I had an older model I put my SIM card in. Phone went out on a Monday and was back on Friday. Looks like brand new! Thank you!
My tech was friendly confident and sure of his work finished within 30mins and was professional. I would gladly go back terrance for any and all work needed on my apple products.
The entire experience from start to finish was really quick and easy. I am very impressed with the customer service, the speed of the whole process, communication during each stage, and the ease of every step.
My screen on my IPhone 13 Pro Max had failed to turn on and left me in my bind. I recalled I had ausurion for my my family plan so I figured let's see how it works? Man was I surprised the ease of this process simply went online and filed a claim and just like that got my new phone two days later with the option to have live help to activate new one or instructions to diy! Love this company!
Very quick, got a message letting me know they where on there way. I was told the Face ID might not work with where the crack was, but still decided to do it anyways only took about 15minutes or less and everything looked brand new. I also got to keep the Face ID as well just had to reset it and scan my face again.
I wasn't aware that I had bought phone insurance until I dropped my phone and needed a small crack in my back glass fixed. It was at this time when TELUS, my mobile provider made me aware that Asurion would be handling the claim. I was told the repair would be completely covered, no deductible. It was at this time Asurion let me know that the phone would be completely replaced after I paid a $400 deductible. I have been told numerous times by TELUS that I shouldn't be paying a deductible. Neither TELUS or Asurion seem to talk to one another. TELUS staff seem to have no idea of what the Terms and conditions of the insurance plans that they sell.
Hello, Maddie. We are sincerely sorry for the miscommunication. We have collected your feedback. We hope you are back up and running. -Rue
My mother-in-law had lost her phone, thankfully, I had insurance on the phones, so I filed my claim and had the replacement within 2 days, exceptional service, it was awesome to be able to talk with an actual PERSON, if you have an expensive phone that you are currently making payments on, THIS insurance is a MUST have
I want to express my gratitude to AT&T for their excellent and timely response regarding the replacement of my phone. Their services and the attention provided have been truly outstanding. Thank you for your efficiency and for resolving my situation so satisfactorily!
Dylan was very nice and polite. Fixed my screen in 20 minutes. Met all my expectations.
Very professional agent listened to my problem and concerns and was able to come to a resolution.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Alba. We are definitely sorry for the trouble you have experienced. We are here to help you. If you still need assistance, please contact us directly to assist. -Rue