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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Great customer support and service. The replacement came quickly. First claim experience I have had and it was great.
My initial experience was not that good, but the company rebounded on the second replacement. Overall the insurance is worth the benefit, but you should question clearly any response
Perfect. My repair was done and done.
Excellent interactions.
That many ch for a review?! Really!
It was Susan
Susan betrayed Mom
You are legendary in our family. You let it slip; and pointed out (name withheld).
"That's you're real Dad"
My Mom had no idea.
My Grandmother didn't consent to the relationship.
Her parents had her marry him.
She was 16.
My Mother was a product of rape.
I've heard horror stories about having yout phone repaired. I didn't experience anything but the best service possible. They were prompt to the appointment time, and within 15 minutes my phone was repaired and brought back to me. They came to my job and repaired it.
My iPhone was lost Oct 22,2023. I reported it 10-23-23 & representative Sophia had a replacement on my door step October 26th. Original iPhone was recovered 10-25-23. I called Representative Tony who gave me helpful instructions on how to return unnecessary replacement iPhone. IPhone returned immediately without a problem. Thanks you
Very great customer service and delivery, the expert was on time and very understanding
The tech was the nicest guy ever. Went above and beyond to fix my phone.
My claim for my phone was denied. When I called to ask questions, the representative gave me a hard sell on buying more insurance. When I didn't buy, he disconnected the call.
Hello, Karen. We are sincerely sorry for the trouble, we are here to help you. If you need assistance, please call us to review your claim. -Rue
The friendly and helpful folks at Asurion got our granddaughter back into the replacement phone in record speed! We really appreciate the team work.
I lost my phone and they had no problem replacing it. No questions ask, just got my information and sent me a phone right away. At issues with the phone that I received called them back. And they said another one, no questions. Asked and sent the other one back. Very, very satisfied with the company, 20 added 10.
Excellent service, called got my phone 3 days! Get insurance on your device!
My iphone screen was cracked and the providers at Asurion on University Way were great to work with. They reached out ahead of time to help me make my appointment and they fixed the screen in about an hour. They were very friendly and the whole experience was quite easy. I'd definitely use them again.
Good customer service and professional, easy to talk to and detailed information given
Problems with my phone had me dealing with carrier customer service. After resetting my phone 3 times, I put in a claim and everything went smoothly after that. I was back up and running a new phone the next day. It was simple
I was given an appointment time after visiting an AT&T facility near my home to have the Galaxy 8 Note repaired. The sales person directed me to the online site and eventually had to talk to a live person by phone to set up the appointment which was made the very next day. Eugene at the other location was there at the drop off, but I stayed as it was going to take 15 minutes to replace the screen. However, it took 15 minutes longer as the connections needed to be cleaned further as it still was not working properly. Eugene was very apologetic, but made it worth while to stay longer and took his time to make sure I walked out of there with a near new quality phone repaired correctly the first time. Thank you Eugene.
It was easy and they even gave us the tape to seal the box and the sticker. I will definitely use again if we need to.
Great service, thank you! It was easy to file the claim, and the representative that delivered was on time and very sweet!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Juan. We are sorry to hear about the trouble you experienced. We are glad to hear you are back up and running. We have captured your feedback. -Rue