Asurion

The technician was early, he knew exactly how to fix my phone. Also, he let me know about my warranty for my new screen and asked if I needed a new case. Excellent service.

We didn't think was going to be this easy to handle our issue but it was, asurion makes sure of it in lest the 30 min we went out with a new product and new protection plan.
Thanks.

Having a great manager that is willing to help you get through filing a warranty claim, makes all the difference in the world, Thank you K. Ayers for making dealing with Staples a pleasure.

My representative, Tia, did an awesome job getting my music to play once again on my new phone! She gave me easy to understand steps and her knowledge was beyond expected. I'm beyond pleased!

All the contact I've has has been great. I had to replace my kids broken phone, they were easy to deal with and got the new phone fast. Activation went well, really friendly support.

I purchased an upgrade phone that showed up several days after late due to a winter storm. A big thanks to Jasmine for being available on New Year's Day to help set it up!

Had a product I bought a little over a year ago that stopped working. I asked for a refund. They processed by request immediately and are sending me the reimbursement within 24 hours.

My tech name was Jasmine. I chat with her about one thing but she helped me resolve 2 issues in a timely manner. She was very supportive and patient and very kind. Awesome team!

My service rep was easy to work with. No negativity at all. I had an unusual claim that she had to check on but was courteous and efficient. She verified facts along the way.

I was in and out under 1 hour. Extremely professional, friendly and cell phone is working perfectly. I would definitely recommend asurion to everyone.

Eli was amazing and did their best to help me try to find a solution my WiFi is not working but it is an internal issue with my phone but Eli gave me everything I needed to try and get my phone replaced!

The customer service rep did a wonderful job fixing my Samsung Galaxy Note 10 Plus. I was very happy with the service I received.

Thank You To All Involved.!
Easy process to initiate a claim, very cooperative over the phone when assistance needed. Second to none service provided.

Kim was great I told her my issue and within 10 minutes it was fixed and I didn't have to do anything further. This is my first time with Assurion Customer Support and I'm very pleased with my interactions with Kim!

I've taken my products to the UPS store as requested by the online instructions from Asurion but it seems as both times they had no clue what to do and had a hard time finding how to get the product shipped back to the right organization with an Asurion so I would agree that the service is invaluable and amazing when it does happen but the integration with the UPS Store is quite terrible

First technician diagnosed the problem with the washing machine accurately.
Two additional technicians were very professional, competent and neat in installing the replacement parts.

5 stars! Amazing, hardworking, kind, compassionate, efficient, and all around the best dedicated and sincere employees and business! I would recommend them to everyone!

I have been trying to set up my new IPHONE 14 MAX PRO and was having issues. The last thing i wanted to do was to deal with tech support. I contacted online chat, was lucky enough to get in touch with Matthew and he stayed with me until i got my phone, face ID and watch all up and running. I appreciate the kindness and patients, GIVE THAT MAN A RAISE!

Thought this might be a difficult replacement for a broken iPhone but it couldn't have been easier! They were very patient with us and received my husbands replacement phone the next day!