Asurion

I was told on 8-25-23 that reimbursement check was processed, and I had to wait 10 business days to get my check. I called on 9-8 and was told I had to wait 15 business days for my check. I called on 9-14 and I was told my check was processed on -9-6. I asked to speak to a supervisor and they told me the check hadn't been approved because it was over $3k. I have been lied to so many times by this company they are running a scam and trying to stall on payments. Now I'm being told I have to wait until tomorrow to get a notice of it being approved. I asked why not today and I was told the accounting department can only be contacted by email but are very responsive. THIS PLACE IS A JOKE! I will be notifying the BBB.

Purchased a LG refrigerator (first mistake) from Homedepot (second mistake) and bought the 5 year extended warranty through asurion ( third and biggest mistake) I have had NOTHING but problems with the refrigerator and NO help from asurion. There is not enough room here to explain the problems I have had with them. At this point I have toured the matter over to my lawyer. DO NOT PURCHASE A POLICY FROM THEM!

Ellen made it very easy to file a claim. I was having problems with my fitbit and I contacted them, and to my surprise she took care of everything for me. Thank you Ellen.

I called asurion today 09-13-2022.

I called them because I was trying to cancel a claim that I made that was not needed after all.

A young girl with Asurion told me to call Fedex because that is who will be delivering my phone.

So I called Fedex and I told an older lady the above that answered the phone and the lady told me that the only way that Fedex will stop a shipment is for Asurion to call them and Asurion to tell Fedex to stop the shipment and they Fedex will do so.

So i called Asurion back and I told another young girl that answered the phone what Fedex told me and young girl told me she is not going to do that because she does not have the time to do that, and young lady then said to me if I do not want the phone then to take it back to Fedex and have Fedex ship it back to Asurion.

I lost my phone and due to the new policy can't use the insurance in person. I called to get my claim in & they confirmed it was, but the guy gave me attitude in my making sure the address was right. Then said someone would call the next day. NO ONE DID. I had to speak to 7 people (3 would hang up on you as they answered) and turns out the guy had the address wrong and the claim was never submitted. The phone is in transit and I can't add notes to the delivery since my buidling doesn't accept pkgs past 8pm. YOU SUCK ASURION!

I had to submit my claim SEVEN TIMES for them to start the process with my work laptop.
They took their sweet time to check my computer to finally tell me it could not be fixed and then sent me ONLY one option to "choose" from, to replace my laptop. That option was not at all comparable with what I had, and I had to waste A LOT OF TIME, make TENS of phone calls, and behave like a Karen, for them to finally send me more than one acceptable and comparable option, even when EVERY SINGLE TIME I informed them this was my work computer, but they - as a company - COULD NOT CARE LESS!
Their service is one of the worst customer services I've received!