Asurion

We paid $150 as deductible for cell phone insurance when return damaged cell phone. Phones was refurbished and defective. We send it back to asurion. After they receive it and apply to their books, we were able to ask for refund. They told us it may takes up to 15 days and we need to wait. After 20 days we called and find out that asurion NEVER start the process of reimbursement: receiving the phone back not automatically means refund was submitted. Stupid asurion didnt originate the refund. New person told us we need to wait for another 15 BUINESS days to receive refund. Who knows if this time asurian start the refund processing? Stay away!

I got an electric scooter "fixed" there. I should've been a simple fix, just swap the motor. They did. That wasn't bad it worked. For a day. After the day I had the same problem so I sent it back again. It came back with a motor from a 3rd party company. My scooter is supposed to go forward and 19 mph tops. I went to the road after reconnecting the head unit and brake (I have no idea how to connect a break so it took me an hour with no instruction from the company). I went to ride the scooter and the first time I got on and hit the throttle it did not move. I tried again and it tapped and tapped until finally it went backward knocking me off the scooter. When I got up I picked up the back wheel and it was going backwards. Also the head unit only read 12 mph. This company fail twice to repair my scooter and did a horrible job everytime. They're lucky I wasn't injured upon falling or I'd be suing. This company is horrible I do not recommend

Well my goodness, getting Asurian's attention and repair approval for this policy was easy as pie, and honestly, I had one of the best live session with tech support ever, THANK YOU ANGELA. Easy peasy.

Only hoping this is the shape of how Asurian rolls. I should have my computer back in 10 days, sending the shipping box, and the next leg of getting my computer repaired and home for my use. I am hopeful based on my experience with the tech person.

They were supposed to deliver a replacement phone to me the same day, Then i received a call stating the delivery car broke down and would be the next day after another day passed I called and asked for the status of the order, the CSR could not give me the info then stated the phone was on backorder, When I asked for a supervisor he kept talking over me and making me angrier than I was for the lying to me. I finally told him just to shut up and transfer me and the wimpy man who could not do the job in the first place hung up on me. I guess I offended him. They stated on the system that they would prosecute for mis-information and fraud, gee I wish I could prosecute them for the same.

Dropped my iPhone on a Thursday. Called them and was told it would be at my door the next night. It wasn't, so I called and spoke to three people who all told me WILDLY different stories about where my replacement was but I was promised by three people that I should have it the next day. This is day 4 and there is no shipping information on their website. And how TF can I prove that I have this insurance "site jabber"? How do I send a pic of my insurance that I have through my phone company?

I signed up for Assurion late 2020 and entered a claim in January. I followed the directions of the UbreakIfix store on the claim. Assurion rejected it and will not reply to my requests for an explanation. I demanded a refund and will avoid doing business with both (Assurion and UbreakI fix) these junk outfits.