Asurion

I contacted Asurion to fix my washing machine.
Asurion turned out to be:
1. Mismanaged bureaucracy I ended up talking to 7 different people without any resolution.
2. Technologicaly inept, the one person who came to my house misdiagnosed the problem claiming it was
a broken timer and didn't fix the washer; Sears came several days later and fixed a broken switch in
1/2 hour to get the washer working.
3 No regard for my time.
- Asurion scheduled a technician to come to my house between 1 and 4, The
technician did not show up or call to cancel.
- I called a help line three separate times and each time
was put on hold and after several minutes was disconnected.
-I called after hours and received a call back the next morning at 7AM while i was still sleeping

I had a problem with a phone I had purchased from Amazon, I decided to take out the insurance plan offered by Asurion, I am so glad I did. The phone had all kinds of problems from day one, eventually I had had enough. I called the phone manufacturer, who said I needed to send the phone back to be repaired!. I had at that point decided that I didn't want this phone, I had also read online that the problems I encountered with this phone were not new, and typical complaint. Asurion did say the phone was covered by the manufacturer as well as the plan I had purchased. I told them I didn't want the phone repaired as I just didn't want the phone period, I would purchase a different phone and manufacturer. I asked Asurion if they could give me a credit on my Amazon account,... no problem at all and they will give me a gift card for the full purchase cost of the phone, so I can buy a different phone. I recommend Asurion 100%.

So disappointed that I had to call after I took off time from work for my two hour home repair window. I had to call Asurion to find out the technician wasn't going to make it. The only thing Asurion could do was reschedule another time. It took an hour on the phone for them to offer me this as the only resolution. I was both sad and upset in Asurion making their problem into my problem. It seems like my commitment to pay for phone insurance is met by their belief that they don't need to honor a commitment they made with scheduling a time to help me.

When we remodeled our kitchen, I upgraded our appliances and opted for the 5-year extended warranty. Absolutely worth the money when you aren't handy with repair work and can't work on these modern machines yourself. I've had to use the service twice for the dishwasher and this last service call I had the tech repair the Ice Maker, Microwave door handle and Dishwasher door latch. All were covered under warranty again! The customer service call center representatives have been fabulous with getting the appointments set up and the service techs they send out are fantastic and very knowledgeable about the products. Should I ever make another large purchase that offers and extended warranty from Asurion, I will definitely buy again.

This company is comically horrible. They took my phone for a "3-5" day repair. Week 2, I've heard nothing. I call in, they have 0 updates and offer to transfer me. They hang up on me.
5 or so days go by. They call me and ask me for my replacement phone, I ask where my phone is and tell them I'm not returning the replacement until I have my phone... I am transferred and I disconnect the call.
They call me a few days later and let me know my phone is irreparable. I ask the guy why and he puts me on hold for a few minutes and says "Good news, your phone is fixed and you should receive it within 48 hrs"
I argued that his statement vs his statement 5 minutes prior made no sense, but I wanted my phone. Last night I get a package... THEY SENT ME BACK MY BROKEN PHONE. I could go into more detail with their reasoning behind doing so, but it is the most illogical load of garbage you'll hear. Assurion, I hope you see this. You're crap. Your company, is also crap.

I purchased a Cadet 54' tractor from Tractor Supply Co. The pully spring broke. Furthermore, I purchased a five-year extended warranty. When the spring broke, I was given a claim number and was told that someone would contact me and set up a day and time to pick up the tractor. No one ever called or emailed me. When I called to check on the status, the customer service rep put me on hold for about a half hour. Then when she came to the phone she kept repeating " hello, hello". I guess they forgot that the line had not completely hung-up when I heard laughter in the background by the same person. Be sure when you purchase a product from a company to check who their insurance is with.

My phone had a white line going down the side. Could not do anything with it including receiving and dialing out calls. The tech came to my job and it took him only 25 mins to fix the problem. The tech get an A in my book with his work and professional attitude.