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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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My S23 Ultra's screen was cracked. I brought it in for repair. Carlos exhibited superb customer service skills by GREETING ME, introducing himself, assessing the situation and setting my expectations. He also made me aware of the Maintenance mode that my phone offers to allow him to complete the repair and test the device before handing it back to me providing an additional measure of comfort. If this is how Asurion usually operates then I will always opt for their protection.
I have used Asurion for many years since they first entered the market and began replacing cell phones. Initially, when a friend recommended Asurion Home Plus, I was hesitant and grateful but didn't take any action. However, I'm thankful that I ultimately decided to sign up because it has been a fantastic experience. Now, I have complete peace of mind regarding my digital and technology investments, which makes me feel great!
Carlos handled my chat today and was so thorough and helpful. I had several questions and he saw my issue through (patiently) from beginning to end. Normally I hate chat support-style assistance but this was a very pleasant experience.
I lost my phone and had to get the replacement set up. We were able to figure it out via chat. I am happy after a stressful day or two without the my phone!
Had my Samsung Galaxy 23 phone screen replaced after I broke it. Very fast service and very easy to file a claim from AT&T to them to fix the same day.
Tech was an absolute pleasure to work with. Fast, efficient, and great customer service skills. She was conversational so that the entire experience wasn't boring or mundane. She knew what she was doing, and worked quickly to activate the phone. This was my mother's phone, which was stolen. I received it and restored the backup, and Annie helped me activate the phone over chat. A+++++ Give her a raise already!
Brett out of the Richmond Tx location was very helpful, informative, fast & extremely professional. Going out his way to be sure we were taken care of same day. He's earned our technical service business from here on out. Thank you Brett for making our repair so easy, fast & stress free!
My IPhone 8 had broken glass on the back. Asurion sent an iPhone 12 Pro Max to replace it. I was not expecting that. The new phone is refurbished but you can't tell. It's as good as new. Well worth the cost of the insurance on the phone.
Sable was a great help. Answered all of my questions and more. Super easy and great help. 10 out of 10 experience.
While attempting to regain cellular service to a replacement device, Art was simply incredible. Made everything very easy and had great conversation too!
Very easy to use. Tech very helpful with switching to new phone
Everything was smooth and great. They fixed my phone in less than two hours. Totally recommended
It was great and fast they were really helpful and gave me the info that i needed
Overall my experience was great,just as always,all the reps.are friendly and patient and with me,I kinda get them off topic sometimes but it makes great conversation.
Got my phone back in order within one day amazing!
I own a seven-year-old Dell laptop so that had a lot of bearing on the time that it took for my tech person to solve my issues. My issue is that I could not get my newly purchased Canon printer to connect with my laptop. The expert, Aaron, pretty much figured out what the problem was after a short period of time and asking me pertinent questions. It took a long time because of the slowness of my laptop and he was infinitely patient waiting for the old girl to do her thing. He took control of the laptop and was able to figure out the problem quickly and instructed me on how to remedy the problem as quickly as physically possible. I could not have had a better experience!
I just had a bad remote, but the entire system will be changed. Kind of glad, because everything gets updated after awhile. No problems with the claim. Excellent process!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Dana. We are sincerely sorry for the trouble that you have experienced. We are here to assist you! Please let us know if you still need assistance. -Rue