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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I filed a claim for a damaged phone and within two days I had received the replacement phone and the packaging to return the damaged phone within 30 days. The process was easy, stress-free, and very efficient.
OH! I COULDN'T;T BELIEVE THE WAY YOUR AGENT PATIENCE HELPED ME SO WONDERFUL HE'S NAME SAYS IT ALL PATIENCE, HE WALKED ME THROUGH ON MY PHONE SET UP. AND I COULDN'T UNDERSTAND, THE INSTRUCTION, BUT THE WAY HE EXPLAINED THEM TO ME, I WAS SLOW, BUT HE JUST MADE ME FEEL AT EASE. WOW! AND I DID WITH HIS WONDERFUL HELP. THANK YOU SO MUCH, AND GOD BLESS HIM. I'M ONE HAPPY CUSTOMER,
I had a problem redeeming a gift card. The agent walked me through it. He was very helpful and recognized the issue and what i was doing wrong. It all worked out. I'm pleased.
It went well, the issue resolved. The key is having all the information regarding your product, Activation Kit, the box the Phone came in, not the packing box There is needed information on the bottom of the box. In my case I was sitting at my house computer logged into my ATT account. It was smooth sailing, at lot of steps easily done.
My phone screen cracked due to being dropped on the ground by my young kiddo and the process to get it fixed was painless! All I had to do was file a claim, book an appointment and in less than 1/2 hour with my phone with the expert it was completed! Very pleased!
Online claim and chat with rep was painless. I was expecting it to be long and drawn out, repeating questions, but it was fast, easy and so far, so good. I'm hoping the rest of the process, shipping and return is just as great! Fingers crossed. So glad I purchased the Asurion protection plan for my item.
I found the chat easy to work with, and would encourage anyone considering Asurion they honor their claims!
Damaged my phone Z Fold 4 phone while on a business trip beyond use or repair. I hesitated purchasing the insurance when I got my new phone, but I am so glad I did. I thought the claim process was going to be challenging, but to my surprise, it was very easy - and fast. I submitted the claim online while still on my business trip, and 3 days later when I returned home the new phone was already delivered. Don't hesitate to get the insurance - it is well worth the money!
Excellent good service and very nice young woman Professional
I had an appointment for expert to deliver and set up between 1 and 3 pm, around noon I got a call saying they were short handed so it would be between 7 and 9 pm. Shortly after 6pm I received a message saying they couldn't deliver. I called and they scheduled for the next day between 1 and 3 pm. Guess what, I received another message saying they couldn't deliver. I called again and requested to have it sent to me. I got it from FedEx the next afternoon! I should have done that to begin with!
I had a great experience and thank Renaldo for his support and expertise in helping me to fix the security issues I am having
The people at the store in Kilgore Texas told me they could not reset my pin number. I had to go to the corporate office in Longview Texas and show them my drivers license and when I went, they said they couldn't help me because they had to send me a link to my phone in order to help me and I had lost my phone so I just took a chance to chat online and Lorlyn was who I got and she was very nice and helpful very patient and answered every question and solved my problem. She's very good employee and I give her a A+ plus + and five stars.-
The experience with the Asurion rep on chat was excellent. Through, patient and complete! Made the process simple
My teens have a knack for breaking their phones and they act really dramatic as if they were so lost in the world without their phones that the Academy was about to show up with Oscars for their performances. Luckily for me, they were only without their phones for less than 24 hours and that's thanks to the easy process and customer service from Asurion...
Buena experiencia, buena atención y servicio. Muy satisfecha con el resultado
Easy to file a claim and we did a walk in to get the battery replaced the life was down to 79%
I was a very fast and smooth transaction!
I even received a much better phone. I went from a galaxy note 8 to a galaxy s22 ultra and it takes wonderful pictures.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members