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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I lost my original $#*!'s receipt and didn't know about the option to upload your original at the get go(I'll do that next time). Once I got a copy from $#*!'s I used the Asurion chat to file a claim. Super simple, pretty fast and no hassle at all. Highly recommend for things such as a canopy. I will be a customer of theirs again.
I have had this company at least 2 years but have recently kept my plan the last year. Such good service I made a claim for the first time ended up not needing it but they were so great about the entire process.
No other company will compare to all these benefits
No run around and they back up what a warranty purchase does for what you buy.
Starting with our Verizon cell phone almost 20 Years ago, we have purchased Asurion protection whenever it was available, because we learnt very early how valuable it is.
So far we have been able to get our cellphone face glass and tabled face glass fixed, twice had our rhoomba irobot vaccuum cleaner battery serviced, and now our Hamilton Beach food processor problem addressed
The Asurion purchases have more than paid for themselves and the biggest benefit to boot is the peace of mind that came with it!
Stephen was awesome helped me get my phone activated.
I have used Asurion and they have processed rapidly and easy my claims, twice. It is really worth it and gives you peace of mind.
Being able to make the claim online made the process fast and easy. The time it takes for them to fix your phone was under an hour for my Galaxy S23 Ultra. I had broke the front glass then 2 weeks later broke the back and both were done in less than an hour. I would highly recommend this process and the people they send to fix your phone.
I have no complaints whether if I'm using the app, chatting or even calling in, I'm always taken care of I really like the service.
I love this company because when I buy from the store on military installation they cover the item no matter where you are in the world, I wish they would bring this level of coverage to their civilian side (I've called and asked and they said they only cover in the United States but if this is wrong PLEASE let me know!) great company and easy to deal with, even if there is an issue they are willing to work with you and get it fixed for you; gave them a 4 because of the issue above but they really are wonderful and easy
I don't have a protection plan on this phone. It's asking me to Enroll in one. My price will not go up.
My screen was broke. The gentleman came, early, did a great job!
The process was easy and very convenient. I filed my claim at about 5 o'clock and received my new device in the mail the next morning.
So far so good. The representative was very helpful with what I need to do to get old phone data backed up and how to transfer that to new phone
I was assisted through the Chat function, and getting my claim started was very fast and easy.
My screen got cracked on Tuesday, and I got it repaired at home by Friday.
Awesome!
Easiest customer service experience I have ever had! Jimmy was on time, he was nice and polite, explained every step, and fixed my broken screen outside of my house in 20 mins.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members