AsurionReviews 12,831

Legit the fastest I've ever had a phone fixed. Quality seems great. The guy that repaired the phone was awesome.

Quick and easy to put the claim in and the phone came the next day

Straight forward process for making a claim. No issue in making the claim.

The agent was friendly and very helpful. She answered all my questions

Every time I've needed to use Asurion it's always been reasonably quick and helpful. I recommend the insurance for your cellphone or any device that has a somewhat high chance to be damaged on a day to day basis.

The process to get another device is quick and I didn't have to wait on hold forever they take care of there customers there's a processing fee but I wouldn't work for free either it's not bad when u think about it

Dealing with Nick was easy. He was efficient and provided explanations and solutions. Verizon contracts are confusing and it's hard to understand how the costs apply and what charges are for what items.

Replacement phone arrived within hours. Set up in know time was using my new phone. Thank you very pleased.

I am happy with the whole experience of support. I'm not very tech savvy so I'm grateful for the patience from the person that helped me set up a new device on an existing line.

This was super simple,easy and quick made the first claim the day of the incident got the screen replaced with in a cool hours but they couldn't fix the camera and the phone was bent. Filed a second claim to get replacement phone which was super simple and had the refurbished replacement phone with in two days. Great experience!

They were amazing! I dropped the phone filled out the claim online decided to take it to the location. Thru would have come to me FREE! I walked in and they were ready! Everyone was so welcoming and smiling! They answered all my questions! I cracked the screen and they had it fixed the same day! This location is awesome!

Very polite and professional technician. Very quick service.

The representative was very effective and efficient with processing my claim and took great pride in providing me with friendly customer service.

Very nice fast and proficient job well done courtesy was first and all my issues were resolved the first time

This was an amazing experience from start to finish. Jonas the technician was very skilled, knowledgeable, and customer friendly.

Quick easy answered quick fixed what I had going on faster then credit karma lmfao thank you PATIENT FOR SUREEE

JOHANA IS AMAZING very kind and helpful. Please recognize her as a fantastic employee who gives superb customer service support :) :) THANK YOU JOHANA <3 <3

Replacement phone came in 1-2 business days in perfect condition.

I knew deleting a service, especially insurance, was not going to be easy.
They won't give up without a fight.
But surprisingly, Stevie was very polite, quick in response, and did provide a nice alternative.
Declining that was fine, and we quickly proceeded to concluding with what I wanted.
Time saved was a big factor.