Overview
Asurion has a rating of 4.7 stars from 11,762 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
I submitted a claim a few weeks back and never received a certain email for the resolution. I reached out to the chat support;, not expecting a quick resolution. I was way wrong. Problem solved in five minutes. Thank you so much!
Having the the Peace of Mind that you are protected for whatever life throws at you getting my phone screen repaired you can possibly beat it for $29 it's way better than having to pay a couple of $100 out of pockets
I spent more than an hour on line with "Annie" from AT&T. She was professional, knowledgeable and, above all, relentless until she solved the problem. It was a pleasure to have the help and advice from a seasoned technician. Thanks to Annie.
Great experience! Haven't had suck a caring and respectful representative in a long time! Got lucky today, didn't take long to file the claim. Now I hope it works out for me. THANK YOU William, 😀
My phone was lost/stolen and I immediately filed a claim and police report. Asurion acted like they were handling things, and things appeared to be going along smoothly... until they needed more documentation... and then more... and then more. After multiple claims filed and denied to to lack of documentation and multiple phone calls, i was informed I needed to black list my phone with AT&T, so I did, and I waited... again. When I called back again 48 hours later, they informed me that I waited too long to black list my phone, so it was no longer eligible for replacement. Long story short, i had to pay for a new phone out of pocket after over a week without my phone and Asurion kept my money.
Absolutely the biggest liers. All money, service, and communication. They are both a nightmare. Their customer service thats non American are the kindest people, without them. And them owing me 800, amd 280 I would have walked the first day. Their terrible.
Good morning Jay, I am sorry to hear about your recent claim experience with us and completely understand your frustrations. We do appreciate your patience and are happy to help. If you find you do need any additional assistance, feel free to let us know. You are able to reach out to us directly.
After a total failure with the "service" on an extended warranty purchased from a local company we called Samsung and they connected us to you.
You contacted us prior to the scheduled repair, your technician showed up and on time. He was professional and was able to diagnose the problem quickly!
Extremely pleased with Asurion!
I dropped my IPhone 14 just so perfectly that my screen cracked, not working. I got online and scheduled a claim.
The next morning I went to my local ATT store and had my screen replaced with 20-30 minutes. Awesome job Asurion!
Awesome agent came to my home and fixed all my issues with a new iPhone and restoring all my info. Very knowledgeable and personal agents. I even signed up for monthly services, because I learned so many things Asurion can help with.
The tech support through the online chat works great. The tech who helped me, Roque was very helpful and informative, also made sure that we would not get disconnected. The process was extremely easy.
Setting my appointment online was easy. Tech showed up exactly when she was supposed to and fixed my screen extremely quickly. Very happy with my service and feel comfort knowing should I break my screen again, I'll have the best service imaginable
From start to finish, my experience with Asurion was not only painless but it was a pleasure. My service tech, James, was friendly and professional. Not only did he repair my cracked screen (1st one ever!) but he offered a product that would provide protection from it happening again! Thank you for the quick service.
From the moment I set my appointment to the completed repair was as smooth a process as can be, the tech kept in touch with me throughout the process, very fast, very professional, and the price is unbeatable! Will definitely use Asurion in the future! 100% recommend!
Natasha assisted me with excellent customer service this am. I was in good hands and she even made it a little more personable by seeing how my day was going while we waited for the updates. As I was juggling work while trying to make changes with her she waited patiently and understood I was trying to multitask. Very good service to use when something needs to be done and u can't talk on the phone!
I had a bad purchase, outside of the return period, but because I had chosen to get the extended coverage with Asurion, it was easy to resolve! I recommend the small additional fee at purchase of anything to get this coverage. When the purchase may go bad, they will cover you!
I spent the better part of 3 hours being redirected, placed on hold, and I formed of "computer issues" keeping me from the service I was promised when I agreed to pay for this insurance. Tomorrow, I'll be paying for a new phone out of pocket and removing this insurance from the rest of my existing lines. Not worth ANY money.
What a nightmare this place is and it's horrible the way they have their calls going to Asia out of the United States PERIOD. First you have to go through a long messages of BS saying the same crap over & over.
Once you get somebody on the phone you can't understand them as their from Asia and if you can understand them they don't really have a clue how to help you. So they put you on hold for ever to their customer solution team you wait for an hour or two and then get more Asian help that struggles to communicate. They go as far as pretending they have you talking to the CEO of the department which is a $#*!ing joke. They try and use the 60 day rule that doesn't apply to everything to just BS you until you give up. Another company needs to step up so this horrible run piece of human garbage company can burn in hell.
I've been a customer of AT&T for a long time now. For about 14 years to be exact. I originally had to claim my phone on insurance and I couldn't be more happier no problems no hiccups no hesitation took care of me 100% showed up in the mail. I couldn't be more happier when you're without your phone. Thank you AT&T for being a big help. The reason why my business with you guys my business account is safe and I appreciate that.
I will admit I did a very idiotic thing, I set a tablet and a laptop on top of a refrigerator while moving and forgot about it; until I was rolling the frig down the driveway and they both fell off and bounced around on the concrete. My protection plan covered this situation, and no one gave me grief or called me stupid...
Both claims were processed with professionalism and great knowledge about choosing a replacement
Sent my laptop in because it was shutting off when the batter was 30%. Took spme time to source some additional parts, but I was ok with that because I am not experiencing that issue anymore. Highly recommend Asurion's service!
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- Nashville,, TN
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are definitely sorry for all the trouble you have experienced. We are here to help you. Please reach out to us: https://www.asurion.com/about/contact-us. -Rue