Asurion

It would save customers a lot of disappointment, wasted time, and frustration if it is communicated to them beforehand that the experts due to meet up with them at a specific time may be cancelled due to bad weather. Manage their expectations when customers try to make appointments for repair experts to meet them at their residential or business address to repair their device. I would recommend getting your broken device at a repair store contracted with Asurion instead of having a repair expert come to you.

They have denied the 2 legitimate claims I have made one for cracked screen in October, and one for another issue today. They have Not explained, just sent a message saying denied claim after making me jump through hoops just to get service. Cancelling my service today. On the phone with them now, they are trying now to tell me that they will do a claim review, now that I have called to cancel. Better off just buying new Instead of paying for $25 a month forever for NOTHING.

I have to say that I was quite skeptical purchasing this protection plan for items I've purchased. This was the first time I've had to use the service and I am pleasantly surprised. The process took all of five minutes to get through and they resolved my issue. The customer service agent Dennis was extremely helpful and answered all my questions quickly and thoroughly. I will be purchasing this protection plan for all future electronics.

I would like to thank Julio for showing up and taking care of my iPhone screen today! He was efficient, personable, kind and fast. He took the time to communicate and let me know where he was timing wise and what was required overall to do the job. I wonder what it would be like if the world had more calm, caring, positive and engaged people. Much appreciated! And of course grateful to Assurion for providing such an awesome service.

I contacted Asurion about a lost phone. Negligence on my part, yes. Asurion agreed to the claim process and mailed me a replacement. A few emails updating the arrival. When the phone didn't show up I called them. Yes a painstaking process to talk to a real person. I also went through various automated disconnections. When I finally talked to a real person, she was quite friendly and very helpful. Then I was connected with the adjuster. Completely opposite. She left me on hold for quite a while as she accessed my info; given that my info was in their hands through the last four steps I went through. The answer I got: "It appears that the terms and conditions are not being followed." When I acquired about it. I was Told that no further information can be given because Asurion scans and investigations are confidential. Basically, we pay Asurion to lie to us.

I had purchased the Asurion protection plan for my grandson's ride on tractor. I almost didn't. I am so glad I did because once there was an issue I did the chat and it was so easy. It was well worth getting the protection plan.

I had a very hard time on the phone with the two phone numbers I had been given (by the store where I took my computer to be repaired), it felt like no one could help. Then I messaged the online support chat and thankfully was connected to a beautiful angel named Jailyn. She was so helpful and gave me all the answers I needed! I was so grateful for her support. She was professional and personal. We heart Jailyn and she wins the day!

I was told my phone was shipped it was not they did not even have a phone to replace it with and it took way longer to receive my business phone I lost a lot of time and money over this they do not have same day or next day replacement it is a lie.

TV tech ( dales tv repair in Lafayette la)150 miles away. She said she doesn't drive in the rain and might not be able to see me in a week. WHAT your not a roofer. Called back asurion they said they will try to find another tv tech, two days later nothing.Called asurion and asked for my 107.17 refund for the fee they charge to start the claim.and called verizon and cancelled the phone and home warranty.I don't have the time for all this crap.It looks like I will be out a tv for weeks with them, I will just go buy a new one tonight. What a waste of time and money

Don't cover phones, denied laptop and TV. Got a lap top tune up for free which did not improve anything. So basically paid for 4 months $100 for a lap top tune up that was 2 days without my laptop for nothing. Don't waste your money or time. Is nothing but a frustration you pay monthly for.