Asurion

I purchased a New iPhone 14pro max that had to be mailed to me. I received it on Christmas eve, and after transferring all of my data over to the new phone, I could not get the cell service working. Since it was Christmas eve, I didn't believe I would have any luck getting help from tech support, so I tried resolving it myself. So much for that, and 4 hours later, watching youtube videos and reading the blog posts on how to resolve the issue I was unsuccessful at, I gave in and texted customer support.

It was now Christmas, and the tech coach who responded was delightful and resolved my issue in 4 minutes. WOW. What a great experience I always dread using tech support because it always seems so long, and I don't necessarily feel like my issue may have been resolved. This was not the case, and I can not recommend the service enough.

Thanks for making my Christmas night start off so smoothly.

Joey

Your company is a joke!. It took me 3 months trying to get a replacement phone. You waited until the increase on my deductible hit for you finally decided to do something. Now, you've given me a refund on my phone minus my higher deductible, promising I would receive my check in 3 to 5 business days, I'm going on 2 weeks now. Then,
you want me to take insurance out on my home devices, well that won't be happening. I pay a ridiculous amount each month for my phone protection and this is how you treat your customers. I'll be dropping you as soon as I get this check I'm STILL waiting for. You just another scamming company that only cares about your inflow of money people are stupid enough to pay into for your rip off of a phone insurance. Well, I'm done playing stupid. You won't see another dime from me!

Help I received from Home Depot was fantastic...I moved from the city where I bought my washing machine.I could not find my warranty paper work...Home Depot located my insurance info and gave me a phone number to contact Asurion, r...I phoned Asurion, they gave me the name of PRO ALLIANCE in Portal, GA. My experience was too easy, everyone was sooo accommodating...my washing machine is repaired...thanks to everyone who helped me...Richard was a fantastic repair man, sooo helpful.

Straightforward repair of a simple screen issue. The staff worked to minimize the inconvenience and stress in a very professional and expedited manor. Points on both. What struck me was not the care they gave to my issue, but to a non native English speaking customer ahead of me. They made sure to take whatever time was necessary to bridge the communication barrier to ensure proper information and repair of the phones. I will be a customer (hopefully not that often) for as long as UBreakIFix is around. And kudos to Asurion for having the forward thinking to partner with these folks..

My desktop computer crashed and I was worried that I would have to purchase a new one. Thankfully I remembered that I had home electronics coverage with Asuarion. I called and they were very helpful in processing my claim, send shipping material within days. I was able get my computer back within 2 weeks which surprised me. I was also able to get some tech support even after to help setup my internet. This is a very useful service, and I would recommend it to anyone with Verizon. Thanks!

I have purchased over a dozen Asurion plans with several different products ranging from a $20 value up to a $750 value. Unfortunately I have had to make 2 claims over the last 5 years. Thankfully Asurion makes it fast and easy. The online support was extremely friendly and prompt. The value of the plan combined with customer service provided makes it well worth it.

I broke my screen in March and sent my broken one back. Come January I get a charge for $175 saying I never returned my broken phone! Which, I did. I called and they said their software went haywire and charged a bunch of people accounts. Then they said it would take 7-10 business days to get the money back into my account. 15 days later I called and went through the same process. 15 days later STILL NO REFUND. I called again and this time the lady spent most of her time trying to sell me some other BS service instead of taking care of the issue. I demanded a check this time around so we will soon see if I ever actually get that in the mail!

I purchased coverage for a knitting machine. After having problems with the machine, I tried Amazon and the seller and they were polite, but unable to help me. Opened a claim with Asurion, thought I'd be tied up for days with explanations, proofs, etc. Not the case at all. A very nice gentlemen (Ricky) chatted with me online and within 45 minutes my entire issue was resolved to my complete satisfaction. I couldn't be happier! I will buy Asurion coverage with confidence again. High marks for Ricky and Asurion.

I purchased a golf glove and added something I never do, and that was a protection plan. This turned out to be a wise move. The golf glove I purchased was the same type I always buy. Normally I have no problem we a golf glove lasting several rounds however this time after about 15 rounds a tear in the knuckle of the gloved appeared and now because I purchased the protection plan I'm able to file a claim for a replacement glove. I just today 10/21/22 filed the claim and it was very easy to do. (Make sure to either take a picture of your receipt or save it). I will give an updated review as soon as my claim is processed. For now a very happy customer