Overview
Asurion has a rating of 4.7 stars from 11,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
My back screen was cracked. I filled out a claim, the tech called me before he arrived. Was polite and professional. My back case was fixed in less then 15 min!
Phone screen was damaged. I was able to immediately get an appointment to get the phone fixed. The phone's screen was replaced within an hour and a half. The employees were awesome as well.
I was very happy with the tech Sam. He was fast and he went above and beyond. I wouldn't highly recommend
Breath of fresh air! Best service no hassle theywent on and beyond helped me reset password waited for an hour even when it was was almost closing time never complained! Highly recomend them!
Experience was great and appreciated the staff. Had no complaints and was satisfied with customer service.
I had call Asurion and they were very helpful and professional. I received my phone with three days. That was fast. I want to thank them very much.
It was fast easy and no hassle experience. Easy to have it replaced, out back into the hands where it belonged.
The tech, Dan, was fabulous. Informative and personable but most importantly he fixed my phone in less than 30 minutes! What a professional!
My replacement phone was overnighted to me with instructions! I switched it over with very little trouble. Love my like new phone!
Everyone was great. The service was quick and easy and the phone was repaired correctly the first time.
I went for my appointment to replace my iPhone screen at ATT shop at The Domain Shopping Center it was raining, as soon as I hit the store a ATT associate took care on me then I was referred to Gary Asurion technician that did an outstanding job.
The repair was incredibly fast and convenient and my tech Chris was incredible - he finished the job under 30 mins and I was suitably impressed. 10/10 would recommend again!
Online service is on point, efficient, and fast. However, the Asurion employees are extremely polite, resourceful, and dedicated in resolving the problem with the device.
Asurion was fast and efficient and made great strives to make these claim much more simple and effective easy for someone to navigate and I appreciate that
The technician showed up to the first appointment LATE and did not ring the doorbell or knock on the door. He then left without contacting us. After waiting a week for another appointment, the same technician came back again. (I have a ring doorbell camera). After working on the phone for about 15 minutes, He attempted to hand me my phone with the edges still coming off the backing, telling me to just keep pushing down on it. I then had to flag him down as he was driving away because the entire back of my phone came off. He then spent 10 more minutes cleaning it out and removing glass, and was able to appropriately solve the problem. I felt like he was rushing instead of trying to do his best work. I was very disappointed with the service I received it would not use this technician again in the future.
Nothing. I am very happy with the ease of starting the claim. I love the fact that there is an option for an insurance agent to come to you if need be, however; we chose to take it into a shop near us. The tech who serviced my son's phone was patient with him while he was trying to explain what was going on. My son is 11 by the way. He had it fixed and ready within a couple hours of dropping off. Just excellent service all the way around.
During our visit with the AT&T store in Mew Albany, IN, Ryan kicked us into gear to hear to get the processing rolling. Audition, assisted in completing the process and together the two services took the stress out of losing a phone!
Thank you Ryan at AT&T New Albany, IN and Asurion~
Victoria
Everything went well except for the screen protector I purchased. Protector came off after the 2nd day.
Jon was awesome! It was my first time ever doing a mobile phone repair. He explained the process and went about his job getting my phone fixed fast! I use my personal phone for work so it was super convenient that he showed up early and was able to fix my phone in like 10-15 minutes. Explained what to do after and overall a cool guy! 10/10 recommend him!
The whole experience was great start to finish. From the initial contact all the way to the mobile repair..
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Jessica. We are sincerely sorry about the experience with the technician and your repair. We are here to assist you. We hope the device is up and running, please let us know if this is not the case. Your feedback has been captured and will be passed on to our leadership team. -Rue