Overview
Asurion has a rating of 4.7 stars from 11,789 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
Vincent arrived and got to work on my phone right away. He was very efficient, knowledgeable and swift with service! My phone problem was resolved within 20 minutes.
I had low expectations on the service since this was my first time using Asurion to do a screen replacement. The speed and the quality of the repair could not be topped. Extremely happy with the outcome and with the experience
The customer service was amazing and my issues was resolved timely and they identified another issue with the phone and took care of it
I recently lost my previous tablet, even though I was hurt and disappointed, I was thankful for experience with your company, and it's attention to detail and helping me replace my product in quick and timely manner and I am very happy with my new iPad 10.
Started a claim at 11:00. It was okayed and fix by 4:00 that same day. It was great service at both ends of the process. People at the mars location were very helpful and professional.
Broke my phones glass and oled display. Asurion and the affiliated repair store had it fixed very quickly even on a holiday weekend. The claim was easy to submit, and the repair shop and asurion were excellent to deal with. Had me back up running in no time with ease.
Some years ago, we were informed of an insurance plan offered by AT&T. It was a logical choice to invest in the plan. When my wife's i-phone was stolen, we went to the local AT&T store and filled out the necessary paperwork to file a claim. Within a few days we received a replacement phone. We were able to activate the phone with some expert technical advice, and we are extremely satisfied with the outcome. Thank you AT&T.
Replaced my son's phone using Asurion, the online process was fast and easy to navigate. Placed the claim on friday, and Saturday afternoon we the re placement phone. Great job.
Mr, Jones was very helpful, knowledgeable and had great customer service. Very easy process Will definitely do business with the location on Southfield Road and 696.
Very respectful and customer centered! I was a given a time that my device would be ready for pick up. When i arrived back to the store my product was ready. I was very much satisfied!
I've come here twice when I broke my screen and within an hour it was fixed. The staff is very helpful and very kind. I wouldn't go anywhere else to get my devices fixed.
Tech did really did try several things but he can could not get cellular to work. Went to ATT store and they were able to get it working. Tech was very patient with my passwords etc and tried several things to get it to work.
It was so convenient to go to my local AT&T store to have the front display and rear glass replaced for free.
Asurion has a quick and easy process to have your screen repaired. They did an excellent job on repairing my screen.
The guy that came out to fix my daughters front screen to her iPhone was amazing! He showed up at the start of the blocked time, he came to the door-didn't knock or ring the bell (like I requested due to dogs). He was very quick, and even turned my daughter where's my iphone back on. When he said he had to turn it off, I was worried, and stated I use it to make sure she is safe. He had it turned back on before I could even ask him to do it! AMAZING! More employees need to be like him!
I needed my screen replaced on my Android. Techs were knowledgeable and efficient, filling me in on the challenges of my specific phone. They completed the work exactly on schedule!
I slipped on the ice and cracked my screen. I called to file a clam the rep was great got me an appointment to get it fixed the next day. Only took an hour for the repair. Cost 0.00.
My back screen was cracked. I filled out a claim, the tech called me before he arrived. Was polite and professional. My back case was fixed in less then 15 min!
Phone screen was damaged. I was able to immediately get an appointment to get the phone fixed. The phone's screen was replaced within an hour and a half. The employees were awesome as well.
I was very happy with the tech Sam. He was fast and he went above and beyond. I wouldn't highly recommend
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- Nashville,, TN
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback on this Roberto! Glad it was a great experience!