Asurion

I sent my phone into them once, they gave me 1/2 of what they quoted and promised.

Just submitted another claim for my tablet stand holder. My car was stolen and the same with the tablet holder, their insurance plan does not cover loss or stolen items. I got a refund for a whopping $3. Not even worth the time to wait on hold for 15 minutes.

I will NEVER use Asurion again. They are in same boat with monopolistic ISPs imo.

How does anybody enjoy dealing with this business?

Not sure how my phone got damaged but filing a claim was very easy. Less than a 24 hour waiting period turn around for my claim to be approved and received a new replacement phone in 24 hours after the approval. Deductible didn't have to be paid up front. It was added to my bill which was nice because I didn't have the funds available at the time. Overall it was quick, easy and took a total of 3 days to file, be approved and receive a new replacement. Thank you!

This company is the worst - promised a tech would be out, never showed up - no phone call - stayed up waiting for them. Then they send an email the next day saying they couldn't come for an unspecified reason and threaten to cancel the claim if I don't contact them. Hard to get hold of - endless prompts that are meaningless once you have filed your claim. What they really want is to mail the phone and have you do the work - this was offered every other sentence. When I said no - they mysteriously lose the connection. Finally I have agreed to the delivery by mail - seems the only way forward - don't trust them.

I bought the extended warranty on my TV. They tell you it covers any mishap, even if it accidentally drops. It only covers power surges on TVs. Customer service rep tells you to reach out to manufacturer and see if they can repair it. Then they insult you by saying If you pay the manufacturer (more than the cost of replacing the TV) to repair it the extended warranty will still cover a power surge. Waste of money. Worthless Warranty.

I cracked my screen, and filed a claim. Was told the replacement is on back order. No phone
11 days so far. Good thing i pay a monthly fee for this service. Then a $249.00 deductable. What a let down.

I bought an office chair that was expensive, I thought the price should reflect good quality. I was told I can buy a protection plan for 3 years which I did. The chair I bought has manufactured design defect, Only after 3 months of used,mesh seat pad snagged and couldn't support my weight (130 lbs) evenly, cause my legs numb and back was off without fully support too. I filed a claim on line for 30 minutes,vey simple, got a refund and I went get another new chair, whole process only took 24 hrs.

In today's world. There are so few. That actually want to help you. So many act bothered just to help. My experience though. But the person that helped me today. Was so awesome. That made everything easy. And kind to me. And my problem was fixed. With little effort of mine. She's the type of person that deserves. A raise. And advancement. I will end with this. Happy holidays and I hope you get her also for your help. Because your problem will be fixed.

Total useless scam of a service! Took two months to try fix my laptop and was never able to as they said but didn't wanna return my laptop! Wasted my time and money. You'd better off buying new than wasting your time and money on this garbage service. Good luck!

I was told by their tech they sent them untested parts of used parts. Phone I received as a replacement was defective and they make you wait 24 hours for them to review your claim and see if they will approve or deny your claim. Do not buy this insurance.

At first after reading that I have to backup my data or anything important I need to save I was very nervous about everything especially my husband who is so paranoid but after the Tech came I must say he was very pleasant and knowledgeable about his job and the best part is he works right in the comfort of our home and did a super fantastic job of changing both our phone screens. We didn't lost anything and our phones are as new as we first got them we thank you and appreciate your service.

Called after having their home protection plan for 8 months to finally use it for a malfunctioning keyboard on my iPad Pro and after being told they would help me on the phone for over an hour getting the model number etc. they transferred me to a tech that told me no it's not covered because it's considered an accessory of the iPad. They do not have a clear procedure nor does it seem like they are all even following the same protocol. What's the point of having home coverage if I already have individual device coverage and they are telling me home protection won't cover if it's not a "device". When the first 2 reps said yes that they do cover it and it will be replaced

I called like 50 times and every time they sounded very sweet but ut it was all totally fake!
They kept telling us were sending an email with the return info etc etc etc but they never once did! I wasted enourmous amounts of money, time and energy on the phone with brainless people lying to me I'm gonna get my money back. Scammers, liars, cheaters!