Asurion

This is the absolute worst company I have ever had the displeasure of dealing with. My phone broke to the point where I can not make calls but the only option to file a claim is online, which there were no options in my area. From there my only option was to call, there are no email addresses or any other means listed on their website to get in contact with them. This is obviously intentional. Eventually I was able to contact them through Facebook messenger. It has been 5 days now and each day they come up with one new requirement to process. I respond immediately and then dont hear back until the next day. After 5 days we still have no resultion, no phone and the saga continues. Absolutely avoid this company at all cost!

Don't go through them. Sent my laptop there 3 times and my issue was never resolved. Terrible and customer demeaning customer service. Do your self and favor and use a more credible insurance/protection plan. All they want is your money love.

I always have insurance on my phones. Ascurion refused to help once in of their employees promised us a price. They back peddled and would not honor it. I spent about 19 hours in the phone called 5 times. They rejected the claim because their records s showed a different phone. They kept giving us the run around very rude. Ms. Julie and Veronica are suppose to be supervisors and they are were not helpful at all rude and condescending. Don't take it out your better off not dealing with them.

Did a claim on line, got a bunch of random texts not very professional then the night before my appointment they cancelled. Had to call again and go through the same process to set another appointment have to wait another week.

My experience with my mobile phone insurance has been amazing. Their website is awesome. I wish you had a repair/ replacement store nearby. It would be nice to return the damage item and receive the replacement item in person. And to also receive assistance with the activation of replacement device. Thank you for assisting me with this process.

They speak in a rosy tone promising that they will order laptop battery and then generate a receipt. Later you will find they never revert back and when you call them they keep saying our parts manager has ordered the laptop battery. This is all fake. They kept my laptop for over 3 weeks doing nothing. Just order from Amazon and go to batteryplus store nearest to u and they would replace it in an hour. Costs only 60 dollars. Very good customer service

My son-in-law had his phone replaced a few years back and his daughter has just submitted a claim for a cracked screen. Only $129 in 2 days. St
Ore representative set us up with a new phone package that would that would cost me a whole lot more for very little difference. I'm sure it's going to cost me two $35 activation fees when I return the new phone. Should have checked the insurance out first. Always check the phoneclaim.com first.

Valve steam deck device malfunctioned and would no longer turn on. Filed claim and paid deductible online through Asurion which took about 5 min to complete. Quickly received shipping label via email and mailed in device the same day. Received notice that they received my item and that it was being inspected within 3 days. 2 day later received notice that it was not able to be repaired and was given settlement amount which was accepted and received in less than 24 hours. Entire process from beginning to end of claim was roughly 7 business days. Truly wonderfully executed process. I highly recommend Asurion Home Device Protection!

Got my front screen replaced Asurion employee cracked the back of my phone while he fixed the front. They refused to replace the back top left hand screen their employee broke. Horrible do not waste your money on them.

The first Teo assigned texted as to his 2 hour window and also gave a phone number - when he didn't show and never answered texts or calls and a half hour later got an automated message that said I need to make another appt the next day - I was confused. The Teo that came out the next day was great! He was on time, professional and courteous and made my whole experience way better, that's why I left 5 stars - the rep gets the stars and Asurion got a new phone in my hands very quickly - set up was easy - rep handled it perfectly! Just wish there was a better communication method with the first one that didn't show

Asurion was the worst experience I have ever experienced. I had to file 3 claims, 2 of which I stayed online while they processed. Was told the second time the processing fee would only be $49 because of a special. The third claim full priced (no sorry for the inconvenience discount or apology email) three weeks late I had my phone replaced. The reason the first two were canceled you ask? Nobody could see a reason and they are sorry. Worst customer service.