Asurion

Very friendly staff. It took them an hour to replace my screen so wait time wasn't too bad. The whole process was simple and its nice that they just put it to my next phone bill. Keep up the great work!

Often buy the Asurion protection plans from Amazon, but this was my first time actually having to file a claim. It could'nt have been any easier and Raymund was very knowledgeable and friendly throughout the process. 5 stars all the way!

Paxton helped me set up my kid's new phone this afternoon. The not-so-simple process of transferring data kept getting stuck for us. Paxton asked all the right questions to troubleshoot. He was very thorough, patient, and resourceful. I am so very grateful for all Paxton's assistance!

Was having issues transferring data, clicked on the assistant app, and the issue was quickly resolved after a few descriptions of what I had been struggling with. Very helpful. Normal "assistant" type apps usually spin you in cyberspace and never seem to get the issues resolved, but my "assistant" was helpful and patient.

Had trouble activating new phone to existing line... as far as I know... followed Verizon online instructions... did not work so opened a "chat"... Sussie (I hope I spelled that correctly)... was very professional and helpful... she resolved the issue very quickly... Verizon For Life. :)

My son jumped in the pool with his phone and thank goodness it was insured so we made an appointment and they came out the next day. The person was quick, kind, and explained everything perfectly, highly recommend getting the insurance.

My technician, Julien, was wonderful. He thoroughly explained what repair he was doing on my device and that made me very comfortable. I really appreciated his expertise. Also having the technician come to my home was extremely convenient.
Thank you,
Gloria

Only minor problem with phone. They won't even look into it and their only option is to charge me 200 for a new phone, even though I've already paid 10 / month for the last 23 months. Rip off! I'm getting my phone repaired by 3rd party company and cancelling my insurance. Waste of money.

After calling the Asurion phone number I was directed to a text assistant who promptly answered my questions and assured me that the claim would be filed without any cost to me. I was very pleased with the tech assistant's help.

I cannot tell you how relieved I was that there was no hassle in dealing with this service!. After spending 2 weeks on a phone and not being able to resolve the problem, I decided to choose a different route. Then I needed to get in ouch with this company. They were very efficient kind, and very pleasant to talk to. They had my problem solved in minutes! Thank You All!.

Had some trouble with automated phone service, but quickly passed to a live person. He walked me through video/audio on my phone and determined I did need a technician. The technician was professional and friendly. The problem was solved and he took the time to wait and make sure that the water line was delivering properly and the motor issue (loud whirring sound with electrical burning smell) was gone.

After owning phones for decades I experienced my first cracked screen. Went onto my at&t page and with minutes had my claim filed and a date for on-site repair, THE NEXT DAY! Repairman called prior to arrival, arrived on time and it was fixed in less than 10 minutes. All at no charge to me!

I had a long time voice-mail connection issue. Could not access my voice-mail. Emely got it done for me. I needed someone to be patient with me. She patiently hung in with me. I'm happy with the results.