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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,762 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,176
value
1,106
shipping
773
returns
765
quality
1,011
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Illinois
1 review
0 helpful votes
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Excellent Service
November 7, 2022

We experienced noise problems with our new washer during spinning cycle and Asurion was assigned by Samsung to fix this problem.
The technician, Rob was his name, arrived at confirmed time asked a couple of questions and went to work. He quickly analyzed the problem found the issue casing the noise and fixed it! Excellent technician and excellent service from Asurion.

Date of experience: November 7, 2022
South Carolina
1 review
0 helpful votes
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No complaints
November 29, 2023

I truly can say best phone ever used by AT&T than T-Mobile, Sprint, and Cingular Wireless. Best network and valuable price per month for phones and services. No sneaky added bill's to account that is unexpected throughout contract either. Very happy to come on board of 2023. Plus no drop calls traveling state to state as a truck driver.

Date of experience: November 29, 2023
Rhode Island
3 reviews
1 helpful vote
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Better than expected
January 8, 2023

I was really skeptical about whether or not Asurion would be able to repair my 2010 model Mac Book Pro, but they went above and beyond. They even replaced the battery, which I hadn't even mentioned as being a problem. My 12 year old laptop is working like new again!

Date of experience: January 8, 2023
Iowa
1 review
0 helpful votes
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With Gratitude
January 20, 2023

Although when scheduling for the initial service call, they wouldn't narrow down a time frame. Tech did call to let me know when he could be at my house. Courteous, knowledgeable and even fixed a problem that was overlooked by another service company ( several times)
Thank you!

Date of experience: January 20, 2023
Oklahoma
1 review
0 helpful votes
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Miracle Workers
June 23, 2023

Entered the store called UBreakIFix in Tulsa. Met with very kind and knowledgeable staff. I thought my phone was doomed but these guys are miracle workers. Fast service. Just dropped off, went to late breakfast and hit a store or two and it was ready! Thank you!

Date of experience: June 23, 2023
Wisconsin
1 review
0 helpful votes
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Manufacture's warranty is a dud. Asurion ftw!
September 23, 2022

Wonderful. Porter cable is now owned by dewalt. Their warranty process and getting the info to submit a claim was an absolute NIGHTMARE. Reached out to asurion and they got it taken care of right away. Won't buy another tool without asurion

Date of experience: September 23, 2022
Georgia
1 review
0 helpful votes
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Patience and Knowledge a Welcome Experience!
October 9, 2022

Bought a new phone last night and the salesman was not helpful in user info. Got into tech coach this morning and Armonie was wonderful. He walked me through setting up home screens, finding old text conversations, and new icons. I feel so much better about my purchase now.

Date of experience: October 9, 2022
Massachusetts
1 review
0 helpful votes
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Washer Down
October 13, 2022

The GE washer purchased 4 plus years ago developed bad bearing noise a job that wouldn't be worth fixing but having the extended warranty made it worth fixing.The technician was fast and had it fixed in an hour nice to have 39 years of experience under your belt if I blinked I might of missed him. Than you Asurion!

Date of experience: October 13, 2022
Indiana
1 review
0 helpful votes
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Verizon chat was a lifesaver
April 11, 2024

Jhoana, my Verizon Tech Support specialist today on the Chat was great, and very patient. I have been a Verizon customer for over 26 years and have never had issues switching to a new phone until today, but Jhoana made the transition quite easy with great directions that were easy to follow. I very much appreciate the help and such great customer service.

Date of experience: April 11, 2024
Spain
1 review
0 helpful votes
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Scam company
July 30, 2021

I've been waiting for my galaxy Z fold 2 replacement for over a month now and they just keep sending me emails every two days saying it's in back order. This company has the worst customer service and we should start a class action lawsuit for taking our money monthly and not fullfilliy there contractual duties!

Date of experience: July 30, 2021
Alaska
1 review
0 helpful votes
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Blown away! Not even gonna lie...
January 4, 2023

I lost my Fold 4, expected a massive hassle, but far from it! GET INSURANCE! And dont lose sight of your $2000 phone, that also helps...but not as much as Asurion's customer service! Thanks again Sabrina!

Date of experience: January 4, 2023
California
1 review
0 helpful votes
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Jessamae
July 10, 2024

This is my first experience with asurion and it was so pleasant because of Jess. She was patient and personable! Great people skills!

Date of experience: July 10, 2024
California
1 review
0 helpful votes
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Mario, my service technician in Los Angeles.
June 30, 2023

Not only did Mario fix my iPhone's display in less than 10 minutes, he called ahead to see if he could come early. He explained everything, was kind, courteous, knowledgable and just plain nice! Excellent technician & excellent service. Highly recommend!

Date of experience: June 30, 2023
California
1 review
0 helpful votes
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John did a 360
September 30, 2022

9/29 I called to get my replacement activated I was phone for about 30 minutes was late for work and was lied to was told the system was having an update and it will be activated in 15 minutes never did (9/30 I called and kept getting hung up on the text app was a waste of time for a bit because it would direct me to a dead end., finally 30 minutes after., John came into my life and in 6 minutes took care of everything I was starting to feel disappointed but John did such a fast and amazing job. Thank you John you where great 20 out of 10 simply outstanding

Date of experience: September 30, 2022
Maryland
2 reviews
0 helpful votes
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Replacing a lost gift card.
December 29, 2022

Juan Carlos solved my dilemma quickly and efficiently. If all text-based trouble shooting were this easy, old folks like me wouldn't be so tech-phobic and likely less crotchety. Big ups to JC. Hope your whole operation is as well-staffed.

Date of experience: December 29, 2022
Arkansas
1 review
1 helpful vote
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Worst customer service!
November 13, 2020

We have called about 5 times and they either always hang up our calls or they make us wait forever and never come back on the call, it's the worst customer service ever. I wouldn't recommend anyone to buy this insurance plan unless you want bad service.

Date of experience: November 13, 2020
North Carolina
1 review
0 helpful votes
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Asurion experience
November 12, 2022

Great customer service with Maricris, filed my claim in less than 5 minutes answered all my questions. I purchased the asurion plan never thought I would have to use it, but so far it's legitimate, remember always insurance your investments.

Date of experience: November 12, 2022
Texas
1 review
0 helpful votes
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Piano repairs
January 8, 2023

After a few years our electric piano needed repairs from mishandling. Asurion protection plan cover all the repairs completely. The costumer service was super pleasant, extremely kind, they made my many calls easy to handle.

Date of experience: January 8, 2023
California
1 review
0 helpful votes
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Get coverage and service at it's best!
November 25, 2022

I have few devices needing service lately (literally like jinxed or something, lol) and Asurion has been there for my account with good service and explanations of it all, in btwn stressful dates (holidays, short staff everywhere a days, etc., etc.,) anything but a BIG Thank you!

Date of experience: November 25, 2022
Minnesota
1 review
0 helpful votes
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I pay a montly premium fee and also paid $230 for my phone to get here same day or next day. Because they didn't ship it out on time, its coming in two days. Their customer support was less than helpful. Just another company gouging money out of customers.

Date of experience: September 13, 2022
Ari B. Asurion Rep
over a year old

Hi Jordon, I understand your concerns with the fees and premium. I appreciate your patience and will be happy to help. I will be happy to take a deeper look into this for you. I will gladly private message you with additional information. -Ari