Asurion

The washing machine would not start on most occasions. When it did, it would not complete a wash cycle. I called Asurion and reached their technical consultant. We tried a couple of things and the control board seemed to be the issue. After several days a local repair center was selected Ramirez and Ramirez. A schedule was set and they confirmed the diagnosis, ordered the control board, installed it and everything worked as required.

I buy an electronic item then offers me insurance for 3 years i got it year later the electronics when bad i call them and they give me the run around from warranty and not cover the problem so is like no insurance at all they are scamers

Drop off my cell phone with TJ the Asuron's tech in the Desoto AT& T Store, and by the time I returned back for my phone it, was done right the very 1st time! The smile on TJ's face let me know that he was confident in his work! Thanks 😊 TJ (hopefully the right initial)!

Snail mail! No options to speed up the process. Difficult to use 800 number to file claim. Today we use our phone as a computer and they want you to file your claim online. That's great, but my phone is broken so its difficult to make a claim online. Oh did I say snail mail? I know they consider over night good services, but when we the consumer pays thousands of dollars for the phone, services, and insurance we do not want to wait more then an hour or so to replace what we have lost. Its as if they took my leg and now want me to run a marathon! So I will not be able to give a good review of the service and experience that I have with Asurion or US Cellular

3 calls + 1 month later I received the return label. Now I have to take it to a UPS store or pay UPS to pick it up. I still haven't gotten to the coverage part, can't wait to see what happens with that.
Worst warranty co. I have ever dealt with.

This company is a fraud. They take your money and then refuse to accept your claim when your machine breaks. There is a lack of communication and customer service skills with this company as well. The service providers that they use are unprofessional and do not know what they are doing. My machine worked better when I first made a claim than it does now after three different technicians have messed around with it. Then the third technician blamed the machine not working on me. Instead of speaking with me about the problem they made a decision about my claim without even asking me for my side of the story! I'm sure that it is apparent that after three different technicians not being able to repair my machine that the problem is not me! Their no lemon policy is a lie! They will just leave you with a broken machine and deny your claim. With this company, the customer certainly does not come first! Beware!

Filing a claim isn't easy with them. Once i was finally able to make it through, i wasn't sure about my phone's exact model number. Asurion was supposed to verify it but didn't and sent me out the wrong phone. I called back to get it fixed and waited all weekend for the correct phone to arrive. I checked the status and called back. They said there was a hold because there was a difference in the deductible but admitted they never told me about it. Luckily a manager waived the $20 difference but still, i have been without a phone for 4 extra days than i should have. The employees there don't sound like they care or are just incompetent...

Took my laptop in. Screen went bad. Took them 3 and 1/2 weeks to get it repaired. I could have written the OS system for it in less time.

Kept blaming it on parts. Find the part in a million places and overnight it. Hell the pony express would have been quicker. I called to cancel my monthly home+ membership today.