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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The whole process is very easy. You file your claim online and the phone comes rapidly.mine came in two days. The customer service is excellent. I highly recommend Assurion.
A mi telefono, se le dañó la pantalla y me lo repararon súper rápido, con una garantía de 12 meses, gracias súper eficientes
They fixed my phone in about an hour. Was super fast and the guy was very nice and informative.
The most important thing is service That care for business. We also bought our equipment from our technicians..
The young man working in your business was very personable, business oriented, and efficient. The wait time was minimal and my phone was repaired.
Mark provided great customer service, was nice and got the job done fast for me.
I consider mobile service because theres no waiting in lines.
I was extremely satisfied with the service I got, it was a fast response I got my phone the next day, it was pretty easy, just had a problem with getting my stuff transferred over from my old phone however it was nothing to do with the service
Made an appointment and got the phone repaired within 2 hours. They did a great job. Professional customer service and my Samsung is back to normal. Thank you very much.
The representative texted me 30 minutes before his arrival to let me know he was on his way. He was friendly and knowledgeable. He fixed the phone's cracked screen in less than 15 min. Great service!
Process on the website was quick and easy. Days and times were convenient. The technician Casey was awesome! Thanks for a smooth swift phone fix!
Amazing service feels like a whole new one wow. Got my screen replaced. I love the service
Fue super fácil agendar cita y el servicio fue por hora y solo tomo una hora tener mi teléfono listo.
Even though I had to call and couldn't complete my replacement online the lady over the phone made it fast and easy and was very friendly and polite.
Very satisfied with my experience. The service was professional and efficient. Highly recommended!
Alex made my screen replacement an easy, fast, and enjoyable experience
I was really frustrated that my phone screen was not only broken, but simply black. I couldn't use the phone at all. I had to ask for directions to get to the store the old fashioned way by stopping at a gas station. I came in the store and the staff helped me straight away, reviewed what was wrong with my phone and gave me an estimate of how long it would take to complete the work. I felt relieved and was treated kindly. I received my phone with repairs completed an hour early and with a smile! Thanks for treating me kindly and making me smile again!
Such a positive and engaging group of customer care professionals. The Asurion representatives were respectful, FUN, knowledgeable and really made the entire process feel less like a "task". Will definitely recommend Asurion and already have.
I received my phone in a timely manner. When I called customer service, they handled my situation promptly, and I am satisfied with the service I was provided.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members